Triggering an AutoSupport message

To assist technical support in troubleshooting problems with the StorageGRID system, you can manually trigger the sending of an AutoSupport message to technical support.

Before you begin

About this task

The AutoSupport message includes the following information:
  • System- and site-level attribute information
  • All alarms raised in the last seven days
  • The current status of all grid tasks (including historical data)
  • Events information
  • Admin Node database usage
  • The number of lost or missing objects (zero or more)
  • The system’s ILM policy


  1. Select Support > AutoSupport.
  2. Select User-Triggered.

    screenshot described by surrounding text
  3. Click Send.