Viewing a specific alert

You can view more detailed information about a specific alert affecting your StorageGRID system. The details include recommended corrective actions, the time the alert was triggered, and the current value of the metrics related to this alert. Optionally, you can silence an active alert or update the alert rule.

Before you begin

Steps

  1. Select Alarms. Then, in the Alerts (Preview) section of the menu, select Alerts.
    The Alerts page appears.
  2. From the table of alerts, expand the alert group, if required, and select the alert you want to view.
    Note: Select the alert, not the heading for a group of alerts.

    Alerts Page Select Alert
    The Details dialog box for the alert appears.
    Alerts Page Details Modal
  3. Review the details in the dialog box.
    Information Description
    Title The name of the alert.
    First paragraph The description of the alert.
    Recommended actions The recommended actions for resolving this alert.
    Time triggered The date and time the alert was triggered in your local time and in UTC.
    Status Whether the alert is active or has been silenced.
    Site/Node The name of the site and node where the alert is occurring.
    Severity The severity of the alert.
    • Minor minor alert icon: The system is operating normally, but an abnormal condition exists that could affect the system's ability to operate if it continues. You should monitor and resolve minor alerts that do not clear on their own to ensure they do not result in a more serious problem.
    • Major major alert icon: An abnormal condition exists that is either affecting current operations or approaching the threshold for a critical alert. You should investigate major alerts and address any underlying issues to ensure that the abnormal condition does not stop the normal operation of a StorageGRID node or service.
    • Critical critical alert icon: An abnormal condition exists that has stopped the normal operations of a StorageGRID node or service. You must address the underlying issue immediately. Service disruption and loss of data might result if the issue is not resolved.
    Current value The current value of the metric for this alert. For some alerts, additional values are shown to help you understand and investigate the alert. For example, the values shown for a Low metadata storage alert include the percent of disk space used, the total amount of disk space, and the amount of disk space used.
  4. To silence this alert:
    1. Click silence this alert.
      The Create Silence page appears in a new browser tab. The Alert Rule, Severity, and Nodes fields are completed.
    2. Optionally, enter a description for this silence.
    3. Specify how long this alert should be silenced.
    4. Click Save.
      The active alert is immediately silenced.
  5. To view the current settings for the alert rule:
    1. Click View conditions.
      A pop-up appears, listing the Prometheus expression for each defined severity.
      Alerts Page Details Modal View Condition
    2. To close the pop-up, click anywhere outside of the pop-up.
  6. To edit the alert rule that caused this alert to be triggered:
    1. Click Edit this rule.
      The Edit Rule page appears in a new browser tab.
    2. Update the setting for the alert rule:
      • If the alert was triggered by a default alert rule, you can disable the rule, update the conditions, or change the duration.
      • If the alert was triggered by a custom alert rule, you can disable the rule, update the description and recommended actions, update the conditions, or change the duration.
    3. Click Save.
      Note: If you disabled the alert rule for an active alert, you must wait a few minutes for the alert to no longer display on the Alerts page.
      Note: If you updated the conditions for an active alert, your changes might not be implemented until the previous condition is resolved. The next time one of the conditions for the rule is met, the alert reflects the updated values.
  7. To close the Details dialog box, click Close.