Checking the system's condition before upgrading software

Before upgrading a StorageGRID system, you must verify the system is ready to accommodate the upgrade. You must ensure that the system is running normally and that all grid nodes are operational.


  1. Sign in to the Grid Manager using a supported browser.
  2. Check for and resolve any active alarms.
    For information on specific alarms, see the monitoring and troubleshooting instructions.
  3. Confirm that no conflicting grid tasks are active or pending.
    1. Select Support > Grid Topology.
    2. Select site > primary Admin Node > CMN > Grid Tasks > Configuration.

      Information lifecycle management evaluation (ILME) tasks are the only grid tasks that can run concurrently with the software upgrade.

    3. If any other grid tasks are active or pending, wait for them to finish or release their lock.
      Note: Contact technical support if a task does not finish or release its lock.
  4. Refer to the lists of internal and external ports in the 11.3 version of the installation instructions for your platform, and ensure that all required ports are opened before you upgrade.
    Attention: If you have opened any custom firewall ports, you are notified during the upgrade precheck. You must contact technical support before proceeding with the upgrade.
    StorageGRID 11.3 supports the use of three new ports:
    • Required internal port. You must ensure that this port is not blocked between sites or nodes:
      • 7443: Used for internal HTTP traffic for maintenance procedures and error reporting.
    • Optional external ports. If you want to separate Grid Manager communications from Tenant Manager communications, you can now use these ports between your browser and Admin Nodes:
      • 8443: Used by web browsers and management API clients for accessing the Grid Manager.
      • 9443: Used by web browsers and management API clients for accessing the Tenant Manager.
    Note: Ports used in optionally configurable load balancer endpoints are not enabled by default. After upgrading to StorageGRID 11.3, you can choose whether you want to use load balancer endpoints.