Configuring email server settings for AutoSupport

If you want StorageGRID to use SMTP as the protocol for AutoSupport messages, you must specify the SMTP mail server settings. The StorageGRID system only sends email; it cannot receive email.

Before you begin

About this task

Use these settings to define the SMTP server used for AutoSupport email messages and alarm email notifications (legacy system).
Note: These settings are not used for alert notifications.

SMTP is the only protocol supported for sending email.

Procedure

  1. Select Support. Then, in the Tools section of the menu, select AutoSupport.
  2. From the AutoSupport menu, select Email Server.
    The Email Server page appears. This page is also used to configure the email server for alarm email notifications (legacy system).
    Email Server page
  3. Add the following SMTP mail server settings:
    Item Description
    Mail Server IP address of the SMTP mail server. You can enter a hostname rather than an IP address if you have previously configured DNS settings on the Admin Node.
    Port Port number to access the SMTP mail server.
    Authentication Allows for the authentication of the SMTP mail server. By default, authentication is Off.
    Authentication Credentials Username and password of the SMTP mail server. If Authentication is set to On, a username and password to access the SMTP mail server must be provided.
  4. Under From Address, enter a valid email address that the SMTP server will recognize as the sending email address. This is the official email address from which the email message is sent.
  5. Optionally, send a test email to confirm that your SMTP mail server settings are correct.
    1. In the Test E-mail > To box, add one or more addresses that you can access.
      You can enter a single email address or a comma-delineated list of email addresses. Because the NMS service does not confirm success or failure when a test email is sent, you must be able to check the test recipient’s inbox.
    2. Select Send Test E-mail.
  6. Click Apply Changes.
    The SMTP mail server settings are saved. If you entered information for a test email, that email is sent. Test emails are sent to the mail server immediately and are not sent through the notifications queue. In a system with multiple Admin Nodes, each Admin Node sends an email. Receipt of the test email confirms that your SMTP mail server settings are correct and that the NMS service is successfully connecting to the mail server. A connection problem between the NMS service and the mail server triggers the legacy MINS (NMS Notification Status) alarm at the Minor severity level.