Configuring AutoSupport

The AutoSupport (ASUP) feature enables your StorageGRID system to send health and status messages to technical support. The information provided in AutoSupport messages can assist technical support in proactively monitoring the system and troubleshooting any problems that might occur. Technical support can also monitor the storage needs of your system and help you determine if you need to add new nodes or sites.

Information included in AutoSupport messages

AutoSupport messages include information such as the following:
  • StorageGRID software version
  • Operating system version
  • System-level and location-level attribute information
  • Recent alerts and alarms (legacy system)
  • Current status of all grid tasks, including historical data
  • Events information as listed on the Nodes > Grid Node > Events page
  • Admin Node database usage
  • Number of lost or missing objects
  • Grid configuration settings
  • NMS entities
  • Active ILM policy
  • Provisioned grid specification file

AutoSupport options

You can use any combination of the following options to send AutoSupport messages to technical support:
  • Weekly: Automatically send AutoSupport messages once per week. Default setting: Enabled.
  • User-triggered: Manually send AutoSupport messages at any time.
  • Event-triggered: Automatically send AutoSupport messages every hour or when significant system events occur. Default setting: Enabled.
  • On Demand: Allow technical support to request that your StorageGRID system send AutoSupport messages automatically, which is useful when they are actively working an issue. Default setting: Disabled.

Protocols for sending AutoSupport messages

You can choose one of three protocols for sending AutoSupport messages:
  • HTTP
  • SMTP

If you use SMTP as the protocol for AutoSupport messages, you must configure an SMTP mail server. The same mail server configuration is used for alarm email notifications (legacy system).

If you send AutoSupport messages using HTTPS or HTTP, you can configure a non-transparent proxy server between Admin Nodes and technical support.
Note: If you plan to enable AutoSupport on Demand, you must use the HTTPS protocol.