The Grid Manager provides options to help you work with technical support if an issue arises with your StorageGRID system.
Configuring AutoSupport
The AutoSupport (ASUP) feature enables your StorageGRID system to send health and status messages to technical support. The information provided in AutoSupport messages can assist technical support in proactively monitoring the system and troubleshooting any problems that might occur. Technical support can also monitor the storage needs of your system and help you determine if you need to add new nodes or sites.
Collecting StorageGRID logs
To help troubleshoot a problem, you might need to collect log files and forward them to technical support.
Using metrics and running diagnostics
When troubleshooting an issue, you can work with technical support to review detailed metrics and charts for your StorageGRID system. You can also run pre-constructed diagnostic queries to proactively assess key values for your StorageGRID system.