Triggering an AutoSupport message

To assist technical support in troubleshooting issues with your StorageGRID system, you can manually trigger the sending of an AutoSupport message.

Before you begin


  1. Select Support. Then, in the Tools section of the menu, select AutoSupport.
  2. From the AutoSupport menu, select User-triggered.
  3. Click Send.

    AutoSuppport page
    StorageGRID attempts to send an AutoSupport message to technical support. If the attempt is successful, the Last Attempt attribute updates to Successful. If there is a problem, the Last Attempt attribute updates to Failed, and StorageGRID does not try again.

    If a failure occurs and SMTP is the selected protocol, verify that the StorageGRID system’s email server is correctly configured and that your email server is running. The following error message might appear on the AutoSupport page: AutoSupport messages cannot be sent using SMTP protocol due to incorrect settings on the E-mail Server page.