Troubleshooting alert email notifications

If the Email notification failure alert is triggered or you are unable to receive the test alert email notification, follow these steps to resolve the issue.

Before you begin


  1. Verify your settings.
    1. Select Alerts > Email Setup.
    2. Verify that the Email (SMTP) Server settings are correct.
    3. Verify that you have specified valid email addresses for the recipients.
  2. Check your spam filter, and make sure that the email was not sent to a junk folder.
  3. Ask your email administrator to confirm that emails from the sender address are not being blocked.
  4. Collect a log file for the Admin Node, and then contact technical support.
    Technical support can use the information in the logs to help determine what went wrong. For example, the prometheus.log file might show an error when connecting to the server you specified.