Defining the problem

The first step to solving a problem is to define the problem clearly.

This table provides examples of the types of information that you might collect to define a problem:

Question	Sample response
What is the StorageGRID system doing or not doing? What are its symptoms?	Client applications are reporting that objects cannot be ingested into StorageGRID.
When did the problem start?	Object ingest was first denied at about 14:50 on January 8, 2020.
How did you first notice the problem?	Notified by client application. Also received alert email notifications.
Does the problem happen consistently, or only sometimes?	Problem is ongoing.
If the problem happens regularly, what steps cause it to occur	Problem happens every time a client tries to ingest an object.
If the problem happens intermittently, when does it occur? Record the times of each incident that you are aware of.	Problem is not intermittent.
Have you seen this problem before? How often have you had this problem in the past?	This is the first time I have seen this issue.