Acknowledging current alarms (legacy system)

Legacy alarms are triggered when system attributes reach alarm threshold values. If you want to reduce or clear the count of legacy alarms on the Dashboard, you can acknowledge the alarms.

Before you begin

About this task

If an alarm from the legacy system is currently active, the Health panel on the Dashboard includes a Legacy alarms link. The number in parentheses indicates how many legacy alarms are currently active.


Dashboard Health Panel Current Alarms
Because the legacy alarm system continues to be supported, the number of legacy alarms shown on the Dashboard is incremented whenever a new alarm occurs. This count is incremented even if email notifications are no longer being sent for alarms. You can typically just ignore this number (since alerts provide a better view of the system), or you can acknowledge the alarms.
Note: Optionally, when you have completely transitioned to the alert system, you can disable each legacy alarm to prevent it from being triggered and added to the count of legacy alarms.

When you acknowledge an alarm, it is no longer included in the count of legacy alarms unless the alarm is triggered at the next severity level or it is resolved and occurs again.

Note: While the legacy alarm system continues to be supported, the alert system offers significant benefits and is easier to use.

Procedure

  1. To view the alarm, do one of the following:
    • From the Health panel on the Dashboard, click Legacy alarms. This link appears only if at least one alarm is currently active.
    • Select Support > Alarms (legacy) > Current Alarms.
    The Current Alarms page appears.

    Current Alarms Page
  2. Click the service name in the table.
    The Alarms tab for the selected service appears (Support > Tools > Grid Topology > Grid Node > Service > Alarms).
    Alarms Acknowledging
  3. Select the Acknowledge check box for the alarm, and click Apply Changes.
    The alarm no longer appears on the Dashboard or the Current Alarms page.
    Note: When you acknowledge an alarm, the acknowledgment is not copied to other Admin Nodes. For this reason, if you view the Dashboard from another Admin Node, you might continue to see the active alarm.
  4. As required, view acknowledged alarms.
    1. Select Support > Alarms (legacy) > Current Alarms.
    2. Select Show Acknowledged Alarms.
      Any acknowledged alarms are shown.

      Current Alarms Page Show Acknowledged