This issue occurs if you create a guest file restore session and the guest operating system reboots during the session. VMDKs in the guest OS might stay offline, so the guest file restore session list is blank.

To correct the issue, manually put the VMDKs back online in the guest OS. When the VMDKs are online, the guest file restore session will display the correct contents.

This issue occurs when you start a guest file restore operation, but the attach disk operation fails even though VMware tools is running and the Guest OS credentials are correct. If this occurs, the following error is returned:

Error while validating guest credentials, failed to access guest system using specified credentials: Verify VMWare tools is running properly on system and account used is Administrator account, Error is SystemError vix error codes = (3016, 0).

To correct the issue, restart the VMware Tools Windows service on the Guest OS, and then retry the guest file restore operation.

This issue occurs when you perform a guest file restore operation from a VM-consistent backup. While the guest file restore session is active, another VM-consistent backup is performed for the same VM. When the guest file restore session is disconnected, either manually or automatically after 24 hours, the backups for the session are not detached.

To correct the issue, manually detach the VMDKs that were attached from the active guest file restore session.