Skip to main content
E-Series storage systems

Complete the controller replacement - EF50 and EF80

Contributors netapp-lisa
PDFs

To complete the controller replacement for your EF50 or EF80 storage system, make sure the latest version of SANtricity OS is installed, verify volumes are returned to their owning controllers, collect system support data, and return the failed part to NetApp.

Step 1: Ensure latest version of SANtricity OS, verify volume ownership, and collect support data

Using SANtricity System Manager, make sure the latest version of SANtricity OS is installed, verify that all volumes are returned to their owning controllers, and collect support data so that you can resume operations.

Steps

  1. Make sure the latest version of SANtricity OS is installed on the storage system:

    1. Select Support > Upgrade Center

    2. As needed, install the latest version.

  2. Verify all volumes are returned to their owning controllers:

    If…​ Then…​

    Recovery Guru is present and indicates volumes are not on their preferred path (not returned to their owning controllers)

    1. Redistribute the volumes to their owning controllers, by selecting Storage > Volumes > More and from the drop-down menu, select Redistribute volumes.

    2. Verify all volumes are redistributed to their owning controllers by checking if Recovery Guru is present and still indicates volumes are not on their preferred path.

    Note If the volumes are still not returned to their owning controllers, contact NetApp Support.

    Recovery Guru is not present (it appears that all volumes are returned to their owning controllers)

    Verify all volumes are returned to their owning controllers by selecting Storage > Volumes > More and from the drop-down menu, select Change volume ownership to view volume owners.

  3. Collect support data for your storage system:

    1. Select Support > Support Center > Diagnostics.

    2. Select Collect Support Data.

    3. Select Collect.

      The file is saved in the Downloads folder for your browser with the name, support-data.7z.

Step 2: Return the failed part to NetApp

Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return and Replacements page for further information.

What's next?

Your controller replacement is complete. You can resume normal operations.