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Reporting

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The capacity trending report displays capacity usage over time for each storage service in a subscription, with the capability to view when the bursts were used.

The NetApp GSSC team collects various information from the infrastructure that is deployed at customer sites to produce reports for internal purposes and also for customers to view their service performance.

For example, the consumed capacity trending report shown in the below figure.

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The below table summarizes the reports available, the delivery method, and the frequency.

Reports Delivery method Frequency

File share inventory report – inventory on all the file shares that are created

NetApp Service Engine

Real-time

Disks inventory report – inventory on all the file shares that are created

NetApp Service Engine

Real-time

Object inventory report – inventory on all the file shares that are created

NetApp Service Engine

Real-time

Consumed capacity trending report

NetApp Service Engine

Updated every five minutes

Status of service requests

NetApp Service Engine

Real-time

Adhoc reports

On request

Additional reports on SLA achieved, quality reports such as the number of incidents, average time taken to resolve, and detailed capacity reporting highlighting trending

KSM

Monthly/quarterly

The customer provides the following reports to KSM with regard to capacity management, during the term at the frequencies shown in the below table, so that the customer can rely on the service levels relating to capacity management.

Sub-Category Description Minimum Frequency Minimum Granularity Historical Record

Project demand plan

Report of known project demand for storage services categorized by tier

Monthly

Weekly

24 months

Strategic plan

Strategic forecast of major projects over the 6 to 12-month horizon

6 months

Quarterly

n/a