Additional Information and Support Contact

01/13/2021 Contributors Download PDF of this page

The NetApp Global Services and Support Center (GSSC) team primarily support the services to Keystone customers.

Raise a ticket directly from the NetApp Service Engine portal (Support > Service Requests) with the appropriate details of the issue for assistance.

You can also use the following information to reach out to the support team.

Global Service Contacts :
https://www.netapp.com/us/contact-us/support.aspx
If you have an open case/ticket that needs to be escalated, please send an email to one of the following addresses:
Keystone.services@netapp.com
Keystone.escalations@netapp.com
NetApp uses OpsRamp, a cloud-based remote gateway solution to proactively monitor and connect to the Keystone environment for troubleshooting purposes. For information on OpsRamp, see https://www.opsramp.com/#.

To learn more about the information that is described in this document, review the following documents and/or websites:

NetApp Keystone
https://www.netapp.com/us/solutions/keystone/index.aspx
NetApp Product Documentation
https://docs.netapp.com