Additional Information and Support Contact
Contributors
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The NetApp Global Services and Support Center (GSSC) team primarily support the services to Keystone customers.
Raise a ticket directly from the NetApp Service Engine portal (Support > Service Requests) with the appropriate details of the issue for assistance.
You can also use the following information to reach out to the support team.
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Global Service Contacts :
https://www.netapp.com/us/contact-us/support.aspx -
If you have an open case/ticket that needs to be escalated, please send an email to one of the following addresses:
Keystone.services@netapp.com
Keystone.escalations@netapp.com -
NetApp uses OpsRamp, a cloud-based remote gateway solution to proactively monitor and connect to the Keystone environment for troubleshooting purposes. For information on OpsRamp, see https://www.opsramp.com/#.
To learn more about the information that is described in this document, review the following documents and/or websites:
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NetApp Keystone
https://www.netapp.com/us/solutions/keystone/index.aspx -
NetApp Product Documentation
https://docs.netapp.com