Obtaining support information

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NetApp provides support for NetApp Data Availability Services in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles or the NetApp community. A NetApp Data Availability Services product license is required for chat and web ticketing along with case management.

Self support

These options are available for free 24x7 and are available during the evaluation period:

  • Knowledge base
    Selecting the links in this section takes you to the NetApp Knowledgebase, where you can search for articles, How-to’s, FAQ’s, or Break Fix information related to NetApp Data Availability Services .

  • User manual
    Selecting the Click here link takes you to this NetApp Data Availability Services documentation site.

  • Communities
    Selecting the Click here link takes you to the NetApp Data Availability Services community, where you can connect with peers and experts.

  • Email
    Selecting the Click here link in the Feedback section initiates an email to support through cvs-support@netapp.com. This a great place to ask general questions about service, provide feedback and suggestions, or seek assistance for onboarding related problems.

Subscription support

In addition to the self-support options above, if you have a NetApp Data Availability Services subscription, you can work with a NetApp Support Engineer to resolve any issues using these options.

  • Chat
    This will open a support ticket as well.

  • Support Ticket
    Select Cloud Data Services > NetApp Data Availability Services

  • Phone
    For reporting new issues or calling about existing tickets. This method is best for P1 or immediate assistance.

You can also request sales support by clicking on the Contact sales link.