Managing AutoSupport in the NDAS app

Contributors netapp-forry

The AutoSupport service enables you to send setup configurations, platform details, and usage details to technical support on a periodic basis. You can send NetApp Data Availability Services (NDAS) system information to technical support for assistance with troubleshooting issues. NetApp support uses this information with NetApp Active IQ to maximize availability and optimize performance in your datacenter.

AutoSupport is enabled by default when the NDAS app is running version 1.0.2 or later.

Note: You can disable AutoSupport at any time, but you should leave it enabled. Enabling AutoSupport can significantly help speed problem determination and resolution should a problem occur on your storage system. By default, the system collects AutoSupport information and stores it locally, even if you disable AutoSupport.

For more information, see Managing AutoSupport.

Before you begin

You must be able to browse support.netapp.com from the subnet where NetApp Data Availability Services is deployed.

About this task

When AutoSupport is enabled, the NDAS app sends an message to NetApp Support every Sunday at 04:00 (local machine time). The AutoSupport message contains the following information:
* NetApp serial number
* Product version
* System environment details
* License information (beginning with release 1.1)
* Type and health of object storage configuration (beginning with release 1.1)

Netapp Data Availability Services does not currently support the following functionality:
* AutoSupport OnDemand (AOD).
* Large file transport service (ISF).

If you need to provide diagnostic data for technical support, you can download the support bundle (using the Download Support Bundle option on the Settings page) and send it to NetApp support.

  1. From the Dashboard window, open the Settings page by clicking gear icon (on the upper right corner of the window).

  2. In the NetApp Active IQ tile, verify that Enabled is selected.

    You can use the slider to enable or disable AutoSupport.