Troubleshoot log collection
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If you encounter any of the following error statuses reported by the log collection feature (visible in the output of the system switch ethernet log show
command), try the corresponding debug steps:
Log collection error status |
Resolution |
---|---|
RSA keys not present |
Regenerate ONTAP SSH keys. |
Switch password error |
Verify credentials, test SSH connectivity, and regenerate ONTAP SSH keys. Review the switch documentation or contact NetApp support for instructions. |
ECDSA keys not present for FIPS |
If FIPS mode is enabled, ECDSA keys need to be generated on the switch before retrying. |
Pre-existing log found |
Remove the previous log collection file on the switch. |
Switch dump log error |
Ensure the switch user has log collection permissions. Refer to the prerequisites above. |
|
If the resolution details do not work, contact NetApp support. |