Troubleshoot log collection

07/17/2024 Contributors

If you encounter any of the following error statuses reported by the log collection feature (visible in the output of the system switch ethernet log show command), try the corresponding debug steps:

Log collection error status	Resolution
RSA keys not present	Regenerate ONTAP SSH keys.
Switch password error	Verify credentials, test SSH connectivity, and regenerate ONTAP SSH keys. Review the switch documentation or contact NetApp support for instructions.
ECDSA keys not present for FIPS	If FIPS mode is enabled, ECDSA keys need to be generated on the switch before retrying.
Pre-existing log found	Remove the previous log collection file on the switch.
Switch dump log error	Ensure the switch user has log collection permissions. Refer to the prerequisites above.

Log collection error status

Resolution

RSA keys not present

Regenerate ONTAP SSH keys.

Switch password error

Verify credentials, test SSH connectivity, and regenerate ONTAP SSH keys. Review the switch documentation or contact NetApp support for instructions.

ECDSA keys not present for FIPS

If FIPS mode is enabled, ECDSA keys need to be generated on the switch before retrying.

Pre-existing log found

Remove the previous log collection file on the switch.

Switch dump log error

Ensure the switch user has log collection permissions. Refer to the prerequisites above.

If the resolution details do not work, contact NetApp support.

Troubleshoot log collection

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