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Troubleshoot AutoSupport when messages are not received

Contributors netapp-forry netapp-barbe netapp-aherbin
PDFs

If the system does not send the AutoSupport message, you can determine whether that is because AutoSupport cannot generate the message or cannot deliver the message.

Steps

  1. Check delivery status of the messages by using the system node autosupport history show command.

  2. Read the status.

    This status Means

    initializing

    The collection process is starting. If this state is temporary, all is well. However, if this state persists, there is an issue.

    collection-failed

    AutoSupport cannot create the AutoSupport content in the spool directory. You can view what AutoSupport is trying to collect by entering the system node autosupport history show -detail command.

    collection-in-progress

    AutoSupport is collecting AutoSupport content. You can view what AutoSupport is collecting by entering the system node autosupport manifest show command.

    queued

    AutoSupport messages are queued for delivery, but not yet delivered.

    transmitting

    AutoSupport is currently delivering messages.

    sent-successful

    AutoSupport successfully delivered the message. You can find out where AutoSupport delivered the message by entering the system node autosupport history show -delivery command.

    ignore

    AutoSupport has no destinations for the message. You can view the delivery details by entering the system node autosupport history show -delivery command.

    re-queued

    AutoSupport tried to deliver messages, but the attempt failed. As a result, AutoSupport placed the messages back in the delivery queue for another attempt. You can view the error by entering the system node autosupport history show command.

    transmission-failed

    AutoSupport failed to deliver the message the specified number of times and stopped trying to deliver the message. You can view the error by entering the system node autosupport history show command.

    ondemand-ignore

    The AutoSupport message was processed successfully, but the AutoSupport OnDemand service chose to ignore it.

  3. Perform one of the following actions:

    For this status Do this

    initializing or collection-failed

    Contact NetApp Support, because AutoSupport cannot generate the message. Mention the following Knowledge Base article:

    AutoSupport is failing to deliver: status is stuck in initializing

    ignore, re-queued, or transmission failed

    Check that destinations are correctly configured for SMTP, HTTP, or HTTPS because AutoSupport cannot deliver the message.