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You can manage your service accounts, discover newly added accounts, and set account notifications.

Managing service accounts

If needed, you can add permissions to a service account user. Service accounts are used to perform concurrent backups efficiently.

Steps
  1. Click Services from the left navigation pane.
    Screenshot of services button

  2. Click the Microsoft Office 365 link.
    mso365 settings

  3. Click the + icon next to Manage Service Accounts.

  4. Click Confirm to be redirected to the Microsoft Office 365 sign-in page to grant permissions.

Discovering new mailboxes, sites, and groups

A synchronization must occur between SaaS Backup and your Microsoft Office 365 account for new mailboxes (including shared and archive mailboxes), sites, and groups to be discovered by SaaS Backup. By default, synchronization automatically occurs once every 24 hours. However, if you make changes and you want discovery to occur before the next scheduled Auto Sync, you can initiate an immediate synchronization.

Steps
  1. Click Services from the left navigation pane.
    Screenshot of services button

  2. Click the Microsoft Office 365 settings icon.
    mso365 settings

  3. Click Sync Now next to the service that you want to synchronize.
    sync now
    New users, shared mailboxes, and archive mailboxes are discovered and added in an unprotected state. If you want newly discovered users, shared mailboxes, or archive mailboxes to be backed up, you must change the backup policy of the users from unprotected to one of the predefined tier groups.

  4. Click Confirm.

  5. Click View the job progress to monitor the progress.
    When the job is complete, you can click the job under Recent Completed Jobs to view the number of users that were added or removed during the synchronization. Changes to user accounts are indicated as follows:

    • Rediscovered users indicates the number of unchanged user accounts.

    • Deactivated users indicates the number of deleted user accounts.

    • Newly added users indicates the number of new user accounts.

Setting account notifications

You can add users to account notifications and then select the specific notifications you want each user to receive. For example, you can select to have a user receive an email notification each time there is a restore failure.

Steps
  1. Click ACCOUNT SETTINGS.

  2. Click NOTIFICATION MANAGEMENT.

  3. Enter the email address of the account you want to receive notifications.

  4. Click Add Notifications.
    The user is added under the list of accounts for notifications.

  5. Select the specific notifications you want the user to receive.

  6. Click Save.