Managing restores with NetApp SaaS Backup for Office 365 Edit on GitHub Request doc changes

You can perform high-level and granular-level restores with NetApp SaaS Backup (formerly "NetApp Cloud Control") for Office 365.

By default, only the most recent backup is available for restore. You can update your backup settings to maintain a specified number of backed-up versions of individual files. If you have more versions of a file than you have specified for backup, only the number of versions that you have specified is available for restore.

Performing a high-level service restore

You follow the same procedure to perform high-level restores of mailboxes for Microsoft Exchange Online, MySites for Microsoft OneDrive for Business, sites for Microsoft SharePoint Online, and for Microsoft Office 365 groups.

Steps
  1. From the Dashboard, click the number above PROTECTED in the box of the service for which you want to perform the restore.
    number protected unprotected
    If you are restoring shared mailboxes for Microsoft Exchange Online, click the Shared tab. If you are restoring mailboxes that are not shared, remain on the User tab.

  2. Select the items that you want to restore.

  3. Click Restore.
    restore

  4. Select a restore option:

    1. If you are restoring mailboxes for Microsoft Exchange Online select one of the following options:

      • Restore to the same mailbox

      • Export to PST
        If you export to PST, you will receive a notification email with the location of the PST file when the export is completed.

      • Restore to a another mailbox
        If you restore to another mailbox, you must enter the destination mailbox in the search field. You can type in a portion of the destination email address in the search field to initiate an automatic search for matching destination mailboxes.

    2. If you are restoring groups for Microsoft Office 365 Groups select one of the following options:

      • Restore to the same group

      • Export
        If you export, a PST file is created with your Microsoft Exchange files and a .zip file is created with your Microsoft SharePoint sites. You will receive a notification email containing the location of the PST file and an authenticated URL to the location of the .zip file.

    3. If you are restoring MySites for Microsoft OneDrive for Business, select one of the following options:

      • Restore to the same MySite

      • Restore to a different MySite
        If you restore to a different MySite, you must enter the destination MySite in the search field. You can type in a portion of the destination MySite in the search field to initiate an automatic search for matching destination MySites.

      • Export
        If you export, a .zip file is created with your MySites. You will receive a notification email containing an authenticated URL to the location of the .zip file.

  5. Click Confirm.
    A message is displayed indicating that the restore job was created.

  6. Click View the job progress to monitor the progress of the restore.

Performing a granular-level restore for Microsoft Exchange Online

Within Microsoft Exchange Online, you can restore granular-level items for a single user, such as individual emails, tasks, contacts, and calendar events. You can also restore granular-level items for a Microsoft Office 365 group mailbox.

Steps
  1. From the Dashboard, click the number above PROTECTED in the Exchange box.
    number protected exchange
    If you are restoring shared mailboxes for Microsoft Exchange Online, click the Shared tab. If you are restoring mailboxes that are not shared, remain on the User tab.

  2. Click the mailbox for which you need to perform the granular-level restore.

  3. Restore an entire Microsoft Office Exchange category or restore a specific item within a category.
    For a Microsoft Office 365 Group mailbox, you only have the option to restore from the mail category or the calendar category.

    1. To restore an entire category:

      1. Select the category that you need to restore.

      2. Click Restore.

      3. Select a restore option.

        • Restore to the same mailbox
          If you restore to the same mailbox, by default, a restore folder with the current date and time stamp is created in the original content location containing the backup copy. If you select Replace the existing content, then your current data is completely replaced by the backup.
          For Microsoft Office 365 Groups, you only have the option to restore to the same mailbox and you cannot replace the existing content. For Microsoft Exchange Online, you can restore to the same mailbox and replace the existing content or you can restore to aother mailbox.

        • For Microsoft Exchange only: Restore to another mailbox
          If you restore to another mailbox, you must enter the destination mailbox in the search field. You can type in a portion of the destination email address in the search field to initiate an automatic search for matching destination mailboxes.

        • For Microsoft Exchange only: Export to PST
          You can select to include all the category subfolders.
          If you export to PST, you will receive a notification email with the location of the PST file when the export is completed. Note: This option is not available for Microsoft Office 365 Groups.

        • For Office 365 groups only: Export
          If you export, a PST file is created with your Microsoft Exchange files and a .zip file is created is your Microsoft SharePoint sites. You will receive a notification email containing the location of the PST file and an authenticated URL to the location of the .zip file.

      4. Click Confirm.

      5. Click View the job progress to monitor the progress of the restore.

    2. To restore one or more specific items:

      1. Click the category (Mail, Tasks, Contacts, or Other) of the single items that you want to restore.

      2. Select the items that you want to restore.
        For mail, you can restore an entire folder or specific emails within the folder. To restore the entire folder, you select the folder. To restore individual emails, you select the folder containing the email, and then select the individual emails within the folder.

      3. Click Restore.
        restore

      4. Select a restore option:
        For Microsoft Office 365 Groups, you only have the option to restore to the same mailbox and you cannot replace the existing content. For Microsoft Exchange Online, you can restore to the same mailbox and replace the existing content or you can restore to a another mailbox.

        • Restore to the same mailbox
          If you restore to the same mailbox, by default, a restore folder with the current date and time stamp is created in the original content location containing the backup copy. If you select Replace the existing content, then your current data is completely replaced by the backup.

        • Export to PST
          You can select to include all the category subfolders.
          If you export to PST, you will receive a notification email containing the location of the PST file when the export is completed. Note: This option is not available for Microsoft Office 365 Groups.

        • Restore to another mailbox
          If you restore to a another mailbox, you must enter the destination mailbox in the search field. You can type in a portion of the destination email address in the search field to initiate an automatic search for matching destination mailboxes.

      5. Click Confirm.
        A message is displayed indicating that the restore job was created.

      6. Click View the job progress to monitor the progress of the restore.

Performing a granular-level restore for Microsoft OneDrive for Business

Within Microsoft OneDrive for Business, you can restore granular-level items, such as individual folders or files, for a list or library.

Steps
  1. From the Dashboard, click the number above PROTECTED in the OneDrive box.

  2. Click the MySite for which you need to perform the granular-level restore.

  3. Restore a group of files or individual files.

    1. To restore a group of files:

      1. Select the group of files.

      2. Click Restore.
        restore

      3. Select a restore option:

        • Restore to the same MySite

        • Restore to a different MySite
          If you restore to a different MySite, you must enter the destination MySite in the search field. You can type in a portion of the destination MySite in the search field to initiate an automatic search for matching destination MySites.

        • Export
          Note: This option is not available for the restore of individual files. It is available at the folder level. If you select to export a folder, an option appears to include subfolders, if desired.
          If you export, a PST file is created with your Microsoft Exchange files and a .zip file is created with your Microsoft SharePoint sites. You will receive a notification email containing the location of the PST file and an authenticated URL to the location of the .zip file.

      4. Click Confirm.

      5. Click View the job progress to monitor the progress of the restore.

    2. To restore one or more individual file:

      1. Click the file group.

      2. Select the files that you want to restore.
        You can restore an entire folder, or specific files within the folder. To restore an entire folder, you select the folder. To restore a specific file, you select the folder containing the file, and then select the individual file within the folder.

      3. Click Restore.
        restore

      4. Select a restore option.
        You can choose one of the following restore options:

        • Restore to the same MySite
          If you are restoring individual files to the same MySite, by default, a restore folder with the current date and time stamp is created in the original content location containing the backup copy. If you select Replace the existing content, then your current data is completely replaced by the backup.

        • Restore to another MySite
          If you restore to another MySite, you must enter the destination MySite in the search field. You can type in a portion of the destination MySite in the search field to initiate an automatic search for matching destination MySites.

      5. Click Confirm.
        A message is displayed indicating that the restore job was created.

      6. Click View the job progress to monitor the progress of the restore.

Performing a granular-level restore for Microsoft SharePoint Online

Within Microsoft SharePoint Online, you can restore granular-level items for a single user, such as individual folders or files. You can also restore granular-level items for a Microsoft Office 365 group site.

Steps
  1. From the Dashboard, click the number above PROTECTED in the SharePoint box.

  2. Click the site for which you need to perform the granular-level restore.

  3. Restore an entire Microsoft SharePoint Online content category or restore a specific content item.

    1. To restore an entire content category:

      1. Select the category that you need to restore.

      2. Click Restore.
        restore

      3. Select a restore option:
        For Microsoft Office 365 Groups, you only have the option to restore to the same site. For Microsoft SharePoint Online, you can restore to the same site or to another site.

        • Restore to the same site
          If you restore to the same site, then by default, a restore folder with the current date and time stamp is created in the original file location containing the backup copy. If you select the Overwrite with merge option, no restore folder is created. If the version of the backup file and the current file match, the backup is restored to the original location. Any new content in the destination is ignored and unaffected. For example, if the backup contains File1 version5 and the destination contains File1 version 6, a restore with the Overwrite with Merge option selected fails. If you select the Replace the existing content option, the current version of the data is completely replaced with the backup copy.

        • Restore to another site
          If you restore to another site, you must enter the destination site in the search field. You can type a portion of the site in the search field to initiate an automatic search for matching sites.

        • Export
          Note: This option is not available for the restore of individual files. It is available at the folder level. If you select to export a folder, an option appears to include subfolders, if desired. If you export, a PST file is created with your Microsoft Exchange files and a .zip file is created with your Microsoft SharePoint sites. You will receive a notification email containing the location of the PST file and an authenticated URL to the location of the .zip file.

      4. Click Confirm.
        A message is displayed indicating that the restore job was created.

      5. Click View the job progress to monitor the progress of the restore.

    2. To restore to one or more specific content items:

      1. Click the content category of the single items that you want to restore.

      2. Select the items that you want to restore:

        • If you want to restore the most recent version of the item, click Restore, and then select a restor option.
          restore
          For Microsoft Office 365 Groups, you only have the option to restore to the same site. For Microsoft SharePoint Online, you can restore to the same site or to another site.

          • Restore to the same site
            If you restore to the same site, then by default, a restore folder with the current date and time stamp is created in the original file location containing the backup copy. If you select the Overwrite with merge option, no restore folder is created. If the version of the backup file and the current file match, the backup is restored to the original location. Any new content in the destination is ignored and unaffected. For example, if the backup contains File1 version5 and the destination contains File1 version 6, a restore with the Overwrite with Merge option selected fails. If you select the Replace the existing content option, the current version of the data is completely replaced with the backup copy.

          • Restore to another site
            If you restore to another site, you must enter the destination site in the search field. You can type a portion of the site in the search field to initiate an automatic search for matching sites.

      3. If you want to restore a previous version of the item, click Show versions.

        • Select the version that you want to restore.

        • Click Restore.
          restore
          You can restore to the same site or to a different site. If you restore to another site, you must enter the destination site in the search field. You can type a portion of the site in the search field to initiate an automatic search for matching sites.

    3. Click Confirm.
      A message is displayed indicating that the restore job was created.

    4. Click View the job progress to monitor the progress of the restore.

Restoring from a previous backup

By default, only your most recent backup is available for restore. Note: Previous backups of Microsoft Office 365 group sites are not available for restore.

Steps
  1. From the Dashboard, click the number above PROTECTED in box of the service for which you want to perform the restore.
    If you are restoring shared mailboxes for Microsoft Exchange Online, click the Shared tab. If you are restoring mailboxes that are not shared, remain on the User tab.

  2. Click the item that you want to restore.

  3. Click View Backup History.
    A calendar is displayed. Dates for which backups are available are indicated by a green circle.

  4. If you want to display the items backed up over a select number of days, click Show Selected Backups and select one of the pre-defined number of days from the drop-down menu.

  5. Otherwise, click the date of the backup that you want to restore and then select the specific backup.

  6. Select the items that you want to restore.

  7. Click Restore.
    restore

  8. Select a restore option:

    1. If you are restoring mailboxes for Microsoft Exchange Online or a mailbox for a Microsoft Office 365 Group, select one of the following options:

      • Restore to the same mailbox
        If you are restoring to the same mailbox, by default, a restore folder with the current date and time stamp is created in the original content location containing the backup copy. If you select Replace the existing content, then your current data is completely replaced by the backup.

      • Restore to another mailbox
        If you restore to another mailbox, you must enter the destination mailbox in the search field. You can type in a portion of the destination email address in the search field to initiate an automatic search for matching destination mailboxes.

    2. If you are restoring MySites for Microsoft OneDrive for Business, select one of the following options:

      • Restore to the same MySite
        If you are restoring individual files to the same MySite, by default, a restore folder with the current date and time stamp is created in the original content location containing the backup copy. If you select Replace the existing content, then your current data is completely replaced by the backup. If you are restoring an entire folder, the option to Replace the existing content is not available.

      • Restore to a different MySite
        If you restore to a different MySite, you must enter the destination MySite in the search field. You can type in a portion of the destination MySite in the search field to initiate an automatic search for matching destination MySites.

    3. If you are restoring sites for Microsoft SharePoint Online, you can restore to the same site or to a different site. If you are restoring a Microsoft Office 365 group site, you can only restore to the same site.

      • Restore to the same site
        If you restore to the same site, then by default, a restore folder with the current date and time stamp is created in the original file location containing the backup copy. If you select the Overwrite with merge option, no restore folder is created. If the version of the backup file and the current file match, the backup is restored to the original location. Any new content in the destination is ignored and unaffected. For example, if the backup contains File1 version5 and the destination contains File1 version 6, a restore with the Overwrite with Merge option selected fails. If you select the Replace the existing content option, the current version of the data is completely replaced with the backup copy.

      • Restore to a different site
        If you restore to a different site, you must enter the destination site into the search field. You can type a portion of the destination site into the search field to initiate an automatic search for matching sites.

  9. Click Confirm.
    A message is displayed indicating that the restore job is created.

  10. Click View the job progress to monitor the progress of the restore.