Releasing a user license Edit on GitHub Request doc changes

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Any regular user mailbox, whether protected or unprotected, consumes a license. If a license is no longer needed for a particular user, you can release the license so that it can be reassigned. When a user license is released, the user is moved to the unprotected tier and backups for that user are discontinued.

Note: Share mailboxes do not consume a license.

Steps
  1. Click the configuration icon Screenshot of configuration icon next to your SaaS Backup userid in the top left corner.

  2. Select ACCOUNT SERVICE.

  3. Click RETAIN AND PURGE.

  4. Under Release License, begin typing the account name for the user whose license you want to release.

  5. When the account is found, select it from the auto-populated list and click Blue plus sign icon.

  6. Add additional accounts, if needed.

  7. Click Release.

  8. Click Yes, please release license(s).

  9. Click Confirm.

Note: If you need to restore data for a user whose license has been released, you must contact the SaaS Backup Support team.