Release a user license

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Any regular or archive mailbox user, whether protected or unprotected, consumes a license. If a license is no longer needed for a particular user, you can release the license so that it can be reassigned. When a user license is released, the user is moved to the unprotected tier and backups for that user are discontinued.

Shared mailboxes do not consume a license.
Steps
  1. Click Screenshot of configuration icon next to your SaaS Backup user id in the top left corner.

  2. Select ACCOUNT SETTINGS.

  3. Click RETAIN AND PURGE.

  4. Under Release License, begin typing the account name for the user whose license you want to release.

  5. When the account is found, select it from the auto-populated list and click Blue plus sign icon.

  6. Add additional accounts, if needed.

  7. Click Release.

  8. Click Yes, please release license(s).

  9. Click Confirm.