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Downloading export data

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You can export data at the object and organization level. For each export, you can download attachments, results, and statistics from a previous backup.

Object-level export

Steps
  1. From the left-pane navigation, click Services.
    services

  2. Click Production Instances or Sandbox Instances.
    Image shows production instances box
    Image shows sandbox instances box

  3. Click the number of Protected Instances.
    Image shows protected instances

  4. Click the name of the organization.
    Image shows where to click on organization name

  5. Select the objects you want to export and click Restore.
    Image shows restore button

  6. If needed, select Restore Relationships or Restore Files/Attachments to include them in your export.
    Note: If you select Restore Relationships, then the job exports the selected object and all its relationship objects. If you do not select Restore Relationships, then the job exports only the selected objects.

  7. Click Submit.

  8. Click Jobs from the left-pane navigation to view your restore job.

  9. Click on Total Objects or Successful to see the job details and the download options.

    1. For export jobs with Restore Files/Attachments, you have three download options:

      1. For results, click Image shows export data download link button.

        1. In your finder, locate the downloaded .tar.gz file.

        2. Unzip the file to get a .tar file.

        3. Extract the .tar file to see the EXCEL results.

      2. For attachments, click Image shows attachments download link.

        1. In your finder, locate the downloaded .tar.gz file.

        2. Unzip the file to get a .tar file.

        3. Extract the .tar file to see the attachments.

      3. For a statistics report, click Image shows download link.

    2. For export jobs without Restore Files/Attachments, you have two download options:

      1. For results, click Image shows export data download link.

      2. For a statistics report, click Image shows download link.

Organization-level export

Steps
  1. From the left-pane navigation, click Services.
    services

  2. Click Production Instances or Sandbox Instances.
    Image shows production instances box
    Image shows sandbox instances box

  3. Click the number of Protected Instances.
    Image shows protected instances

  4. Select the Tier.
    Image shows tier drop-down

  5. Click Restore and then Export Data option.
    Image shows restore drop-down with export option

  6. If needed, click Restore Files/Attachments to include them in your export.

  7. Click Submit.

  8. Click Jobs from the left-pane navigation to view your restore job.

  9. Click on Total Organizations or Successful to see the job details and the download options.

    1. For export jobs with Restore Files/Attachments, you have three download options:

      1. For results, click Image shows export data download link button.

        1. In your finder, locate the downloaded .tar.gz file.

        2. Unzip the file to get a .tar file.

        3. Extract the .tar file to see the EXCEL results.

      2. For attachments, click Image shows attachments download link.

        1. In your finder, locate the downloaded .tar.gz file.

        2. Unzip the file to get a .tar file.

        3. Extract the .tar file to see the attachments.

      3. For a statistics report, click Image shows download link.

    2. For export jobs without Restore Files/Attachments, you have two download options:

      1. For results, click Image shows export data download link.

      2. For a statistics report, click Image shows download link.