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You can use SaaS Backup for Salesforce to restore data that you previously backed up.

Restoring the most recent backup

Steps
  1. From the left-pane navigation, click Services
    services

  2. Click Production Instances or Sandbox Instances.
    production instances
    sandbox instances

  3. Click the number of Protected Instances.

  4. Click the name of he organization.
    organization
    A list of objects is displayed. Recoverable objects are shown by default. To view the Nonrecoverable objects select, “Include Non-recoverable objects." Nonrecoverable object are indicated by a grey icon. The red icon represents items objects which failed to be backed up in the current backup, but are recoverable from previous backups.

Recoverable object

recoverable item

Nonrecoverable object

nonrecoverable item

Deleted object

failed item

  1. Click the object containing the individual records you want to restore, then search for the specific record.

  2. Click Restore.
    restore

  3. Select restore options.

    1. Restore with overwrite is selected by default.
      This option replaces the existing version of the record you are restoring. If you want to keep the current version of the record and the restored version of the record, deselect this option.

    2. Restore relationship restores the children of parent records along with the parent up to five levels. If you do not select to restore relationship, only the parent record is restored.

  4. Click Submit.
    submit

Restoring from a previous backups

Steps
  1. From the left-pane navigation, click Services
    services

  2. Click Production Instances or Sandbox Instances.
    production instances
    sandbox instances

  3. Click the number of Protected Instances.

  4. Click the name of he organization.
    organization

  5. Click View Backup History.

  6. Select to see backups for a specific range of time or to select a backup for a specific date.

    1. To select backups for a specific range of time, in the top right corner, click the dropdown menu next to Show Selected Backups, and select one of the predefined range of days.
      show selected backups
      A list of backups that occurred during the selected range is displayed.

    2. To select a backup for a specific date, click the date of the backup on the calendar, then select the specific backup you want.
      The number in the red circle indicates the number of backups performed on that date. The individual green circles indicate the individual backups

  7. Click the object containing the individual records that you want to restore, then search for the specific record.

  8. Click Restore.
    restore

  9. Select restore options.

    1. Restore with overwrite is selected by default.
      This option replaces the existing version of the record you are restoring. If you want to keep the current version of the record and the restored version of the record, deselect this option.

    2. Restore relationship restores the children of parent records along with the parent up to five levels. If you do not select to restore relationship, only the parent record is restored.

  10. Click Submit.
    submit
    A message appears indicating the selected organizations are being placed in the jobs queue.

Comparing and restoring backup differences

Steps
  1. From the left-pane navigation, click Jobs
    Jobs Button

  2. Under Recent Completed Jobs, select the backup containing the object for which you want to compare backups.

  3. Click the organization.

  4. Select the object for which you want to compare backups.

  5. Click the compare icon.
    Screenshot of with compare icon highlighted

  6. Next to Previous Backup, select the first date of the backup you want to use for the comparison.

  7. Next to Current Backup, select the second date of the backup you want to use for the comparison.

  8. Click COMPARE.
    Compare button

    NOTE: If there are no differences between the two selected backups, the compare job is not created.

  9. Click View the Jobs progress.

    Once the job is complete, it appears under Recent Completed Jobs.

  10. Click the compare icon next to the completed job.
    Compare icon

    The job status and completion rate are displayed along with the number of records created, updated, and deleted in the object between the two selected backups. You also have the option to download a CSV or EXCEL file containing the details of the comparison.

  11. Click the Object Name to view a summary of the compare and tabs containing the full list of records that were CREATED, UPDATED, or DELETED.

  12. Click RESTORE

    Restore Button

  13. Select UPDATED to restore all the updated records. Select DELETED to restore all the deleted records.

  14. Click SUMBIT.

    Submit Button
    The job is restored without overwrite and without relationship.