Reauthenticating

Salesforce allows usage of a maximum of 5 tokens before you must reauthenticate your credentials. If you attempt to initiate a backup or restore and all your tokens have been used, you receive the following error message: “expired access/refresh token”. If you receive this message, you must reauthenticate before proceeding.

Steps

  1. In the top left corner of the dashboard, click Settings Icon.

  2. Under SERVICE SETTINGS, select Salesforce.

  3. Click GRANT ACCESS PERMISSIONS.

    Grant Access Permissions Icon

  4. Click the PRODUCTION or SANDBOX tab to select the instance you need to reauthenticate.

  5. Click Reauthentication icon.

    You are redirected to Salesforce to enter your credentials. After reauthenticating, you can initiate your backup or restore job.