Collecting the log files

You can collect log files for ONTAP® tools for VMware vSphere from the option available in the VSC graphical user interface (GUI). Technical support might ask you to collect the log files to help troubleshoot a problem.

About this task

If you need VASA Provider log files, you can generate a support bundle from the Vendor Provider Control Panel screen. This page is part of the VASA Provider maintenance menus, which are accessible from the virtual appliance's console.

https://vm_ip:9083

You can collect the VSC log files by using the Export VSC Logs feature in the VSC GUI. When you collect a VSC log bundle with VASA Provider enabled, the VSC log bundle will also have the VP logs. The following steps tell you how to collect the VSC log files:

Procedure

  1. From the ONTAP tools home page, click Configuration > Export VSC Logs.
    This operation can take several minutes.
  2. When prompted, save the file to your local computer.
    You can then send the .zip file to technical support.