Troubleshooting installation and configuration issues

You can troubleshoot issues that might occur while installing and configuring OnCommand Workflow Automation (WFA).

More information

Cannot open the OnCommand Workflow Automation login page
If you have installed .Net 3.5, the Internet Information Services (IIS) is installed with it. The IIS occupies port 80, which is used by WFA.
Cannot view Performance Advisor data in WFA
If you cannot view Performance Advisor data in WFA or if the data acquisition process from the Performance Advisor data source fails, you should perform certain actions to troubleshoot the issue.
OnCommand Workflow Automation (WFA) displays a blank page on Windows 2012
A blank page might be displayed if you have downloaded and installed Adobe Flash Player separately from the Adobe website. You must not download and install the Flash Player separately because it is bundled with Internet Explorer in Windows 2012. Updates for the Flash Player are installed through Windows updates.
Creating a support case for OnCommand Workflow Automation
You can create support cases for OnCommand Workflow Automation (WFA) issues that require assistance from technical support. You must use the technical triage template for creating a support case.