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SANtricity 11.5
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Collect support data manually

Contributors
PDFs

You can gather various types of inventory, status, and performance data about your storage array in a single file. Technical support can use the file for troubleshooting and further analysis.

About this task

You can run only one collection operation at a time. If you try to start another operation, you receive an error message.

Note

Perform this operation only when instructed to do so by technical support.
Steps

  1. Select Support › Support Center › Diagnostics tab.

  2. Select Collect Support Data.

  3. Click Collect.

    The file is saved in the Downloads folder for your browser with the name support-data.7z. If your shelf contains drawers, the diagnostic data for that shelf is archived in a separate zipped file named tray-component-state-capture.7z.

  4. Follow the instructions provided by technical support to send the file to them.