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SANtricity 11.8

Collect support data manually

Contributors netapp-jolieg

You can gather various types of inventory, status, and performance data about your storage array in a single file. Technical support can use the file for troubleshooting and further analysis.

About this task


If the AutoSupport feature is enabled, you can also collect this data by going to the AutoSupport tab and selecting Send AutoSupport Dispatch.

You can run only one collection operation at a time. If you try to start another operation, you receive an error message.


Perform this operation only when instructed to do so by technical support.

  1. Select Support  Support Center  Diagnostics tab.

  2. Select Collect Support Data.

  3. Click Collect.

    The file is saved in the Downloads folder for your browser with the name support-data.7z. If your shelf contains drawers, the diagnostic data for that shelf is archived in a separate zipped file named tray-component-state-capture.7z.

  4. Follow the instructions provided by technical support to send the file to them.