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SANtricity software

Collect I/O path statistics

Contributors netapp-jolieg
PDFs

You can save the I/O path statistics file and send it to technical support for analysis.

About this task

Technical support uses the I/O path statistics to help diagnose performance issues. Application performance issues can be caused by memory utilization, CPU utilization, network latency, I/O latency, or other issues. The I/O path statistics are collected automatically during support data collection or you can collect them manually. In addition, if you have AutoSupport turned on, the I/O path statistics are automatically collected and sent to technical support.

The counters for the I/O path statistics are reset after you confirm that you want to collect the I/O path statistics. The counters are reset even if you subsequently cancel the operation. The counters are also reset when the controller resets (reboots).

Note

Perform this operation only when instructed to do so by technical support.
Steps

  1. Select Support › Support Center › Diagnostics tab.

  2. Select Collect I/O Path Statistics.

  3. Confirm that you want to perform the operation by typing collect, and then click Collect.

    The file is saved in the Downloads folder for your browser with the filename io-path-statistics.7z.

  4. Follow the instructions provided by technical support to send the file to them.