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SANtricity 11.9

Retrieve recovery support files

Contributors netapp-jolieg
PDFs

Technical support can use recovery support files to troubleshoot issues. System Manager automatically saves these files.

Before you begin

Technical support has requested that you send them additional files for troubleshooting.

About this task

Recovery support files include these types of files:

  • Support data files

  • AutoSupport history

  • AutoSupport log

  • SAS/RLS diagnostics files

  • Recovery profile data

  • Database capture files

Steps

  1. Select Support › Support Center › Diagnostics tab.

  2. Select Retrieve Recovery Support Files.

    A dialog box lists all the recovery support files that your storage array has collected. To find particular files, you can sort any of the columns or type characters in the Filter box.

  3. Select a file, and then click Download.

    The file is saved in the Downloads folder for your browser.

  4. If you need to save additional files, repeat the previous step.

  5. Click Close.

  6. Follow the instructions provided by technical support to send the file to them.