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SANtricity 11.9

Why can't I log in?

Contributors netapp-jolieg
PDFs

If you receive an error when attempting to log in to System Manager, review these possible causes.

Login errors to System Manager might occur for one of these reasons:

  • You entered an incorrect username or password.

  • You have insufficient privileges.

  • The directory server (if configured) might be unavailable. If this is the case, try logging in with a local user role.

  • You attempted to log in unsuccessfully multiple times, which triggered the lockout mode. Wait 10 minutes to re-login.

  • A lockout condition was triggered and your audit log might be full. Go to Access Management and delete old events from the audit log.

  • SAML authentication is enabled. Refresh your browser to log in.

Login errors to a remote storage array for mirroring tasks might occur for one of these reasons:

  • You have entered an incorrect password.

  • You attempted to log in unsuccessfully multiple times, which triggered the lockout mode. Wait 10 minutes to log in again.

  • The maximum number of client connections used on the controller has been reached. Check for multiple users or clients.