Set up AutoSupport
-
PDF of this doc site
- Cluster administration
-
Volume administration
- Logical storage management with the CLI
-
NAS storage management
- Configure NFS with the CLI
- Manage NFS with the CLI
-
Manage SMB with the CLI
- Manage file access using SMB
- Security and data encryption
-
Data protection and disaster recovery
- Data protection with the CLI
Collection of separate PDF docs
Creating your file...
You can control whether and how AutoSupport information is sent to technical support and your internal support organization, and then test that the configuration is correct.
In ONTAP 9.5 and later releases, you can enable AutoSupport and modify its configuration on all nodes of the cluster simultaneously. When a new node joins the cluster, the node inherits the AutoSupport cluster configuration automatically. You do not have to update the configuration on each node separately.
Beginning with ONTAP 9.5, the scope of the In ONTAP 9.4 and earlier releases, the scope of the |
By default, AutoSupport is enabled on each node to send messages to technical support by using the HTTPS transport protocol.
You must use HTTPS with TLSv1.2 or secure SMTP for delivery of AutoSupport messages to provide the best security and to support all of the latest AutoSupport features.
-
Ensure that AutoSupport is enabled:
system node autosupport modify -state enable
-
If you want technical support to receive AutoSupport messages, use the following command:
system node autosupport modify -support enable
You must enable this option if you want to enable AutoSupport to work with AutoSupport OnDemand or if you want to upload large files, such as core dump and performance archive files, to technical support or a specified URL.
-
If technical support is enabled to receive AutoSupport messages, specify which transport protocol to use for the messages.
You can choose from the following options:
If you want to…
Then set the following parameters of the
system node autosupport modify
command…Use the default HTTPS protocol
-
Set
-transport
tohttps
. -
If you use a proxy, set
-proxy-url
to the URL of your proxy. This configuration supports communication with AutoSupport OnDemand and uploads of large files.
Use SMTP
Set
-transport
tosmtp
.This configuration does not support AutoSupport OnDemand or uploads of large files.
-
-
If you want your internal support organization or a support partner to receive AutoSupport messages, perform the following actions:
-
Identify the recipients in your organization by setting the following parameters of the
system node autosupport modify
command:Set this parameter…
To this…
-to
Up to five comma-separated individual email addresses or distribution lists in your internal support organization that will receive key AutoSupport messages
-noteto
Up to five comma-separated individual email addresses or distribution lists in your internal support organization that will receive a shortened version of key AutoSupport messages designed for cell phones and other mobile devices
-partner-address
Up to five comma-separated individual email addresses or distribution lists in your support partner organization that will receive all AutoSupport messages
-
Check that addresses are correctly configured by listing the destinations using the
system node autosupport destinations show
command.
-
-
If you are sending messages to your internal support organization or you chose SMTP transport for messages to technical support, configure SMTP by setting the following parameters of the
system node autosupport modify
command:-
Set
-mail-hosts
to one or more mail hosts, separated by commas.You can set a maximum of five.
You can configure a port value for each mail host by specifying a colon and port number after the mail host name: for example,
mymailhost.example.com:5678
, where 5678 is the port for the mail host. -
Set
-from
to the email address that sends the AutoSupport message.
-
-
Configure DNS.
-
Optionally, add command options if you want to change specific settings:
If you want to do this…
Then set the following parameters of the
system node autosupport modify
command…Hide private data by removing, masking, or encoding sensitive data in the messages
Set
-remove-private-data
totrue
. If you change fromfalse
totrue
, all AutoSupport history and all associated files are deleted.Stop sending performance data in periodic AutoSupport messages
Set
-perf
tofalse
. -
Check the overall configuration by using the
system node autosupport show
command with the-node
parameter. -
Verify the AutoSupport operation by using the
system node autosupport check show
command.If any problems are reported, use the
system node autosupport check show-details
command to view more information. -
Test that AutoSupport messages are being sent and received:
-
Use the
system node autosupport invoke
command with the-type
parameter set totest
.cluster1::> system node autosupport invoke -type test -node node1
-
Confirm that NetApp is receiving your AutoSupport messages:
system node autosupport history show -node local
The status of the latest outgoing AutoSupport message should eventually change to
sent-successful
for all appropriate protocol destinations. -
Optionally, onfirm that the AutoSupport message is being sent to your internal support organization or to your support partner by checking the email of any address that you configured for the
-to
,-noteto
, or-partner-address
parameters of thesystem node autosupport modify
command.
-