Adding an additional AutoSupport destination

When you enable AutoSupport, heath and status messages are sent to NetApp support. You can specify one additional destinations for all AutoSupport messages.

Before you begin

About this task

To verify or change the protocol used to send AutoSupport messages, see the instructions for specifying an AutoSupport protocol.
Note: You cannot use the SMTP protocol to send AutoSupport messages to an additional destination.

Specifying the protocol for AutoSupport messages


  1. Select Support > Tools > AutoSupport.
    The AutoSupport page appears with the Settings tab selected.
  2. Select Enable additional AutoSupport destination.
    The Additional AutoSupport Destination fields appear.
    AutoSupport adding additional destinations
  3. Enter the server hostname or IP address of an additional AutoSupport destination server.
    Note: You can enter only one additional destination.
  4. Enter the port used to connect to an additional AutoSupport destination server (default is port 80 for HTTP or port 443 for HTTPS).
  5. To send your AutoSupport messages with certificate validation, select Use custom CA bundle in the Certificate Validation drop-down. Then, do one of the following:
    • Use an editing tool to copy and paste all the contents of each of the PEM-encoded CA certificate files into the CA bundle field, concatenated in certificate chain order. You must include -----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- in your selection.
      AutoSupport certificate
    • Select Browse, navigate to the file containing the certificates, and then select Open to upload the file.
    Certificate validation ensures that the transmission of AutoSupport messages is secure.
  6. To send your AutoSupport messages without certificate validation, select Do not verify certificate in the Certificate Validation drop-down.
    Select this choice only when you have a good reason not to use certificate validation, such as when there is a temporary problem with a certificate.
    A caution a message appears: "You are not using a TLS certificate to secure the connection to the additional AutoSupport destination."
  7. Select Save.
    All future weekly, event-triggered, and user-triggered AutoSupport messages will be sent to the additional destination.