User not found

Contributors

When you are performing an authentication-related operation such as adding, editing, deleting, or testing remote users or groups, the following error message is displayed: User not found.

Cause

This problem can occur if the user exists in the AD server or LDAP server, and if you have set the base distinguished name to an incorrect value.

Corrective action

  1. In the left navigation pane, click General > Remote Authentication.

  2. Enter the appropriate information for base distinguished name.

  3. Click Save.