Register for support

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Astra Control attempts to automatically register your account for support when you set up your account. If it can’t, then you can manually register for support yourself. Support registration is required to obtain help from NetApp technical support.

Verify your support registration

Astra Control includes a Support Status field that enables you to confirm your support registration.

Steps
  1. Click Support.

  2. Take a look at the Support Status field.

    The Support Status starts off as "Not Registered" but then moves to "In-Progress" and finally to "Registered" once complete.

    This support registration status is polled every 15 minutes. New NetApp customers could take up to next business day to complete onboarding and support registration. If the serial number doesn’t show "Registered" within 48 hours, you can reach out to NetApp using astra.feedback@netapp.com or register manually from https://register.netapp.com.

Obtain your serial number

When you register for an account, Astra Control uses the information that you provided about your company to generate a 20-digit NetApp serial number that starts with "941."

The NetApp serial number represents your Astra Control account. You’ll need to use this serial number when opening a web ticket.

You can find your serial number in the Astra Control interface from the Support page.

A screenshot of the Support page in Astra Control where you can view resources to get help and to contact NetApp.

Activate support entitlement

If Astra Control was unable to automatically register your account for support, then you must register the NetApp serial number associated with Astra Control to activate support entitlement. We offer 2 options for support registration:

  1. Current NetApp customer with existing NetApp Support Site (NSS) SSO account

  2. New NetApp customer with no existing NetApp Support Site (NSS) SSO account

Option 1: Current NetApp customer with an existing NetApp Support Site (NSS) account

Steps
  1. Navigate to the Cloud Data Services Support Registration page to create an NSS account.

  2. Click I am already registered as a NetApp customer.

  3. Enter your NetApp Support Site credentials to log in.

    The Existing Customer Registration page displays.

    Existing Customer Registration Form

  4. Complete the required information on the form:

    1. Enter your name, company, and email address.

    2. Select Astra as the product line.

    3. Enter your serial number.

    4. Click Submit Registration.

Result

You should be redirected to a "Registration Submitted Successfully" page. The email address associated with your registration will receive an email within a couple minutes stating that "your product is now eligible for support."

This is a one-time support registration for the applicable serial number.

Option 2: New NetApp customer with no existing NetApp Support Site (NSS) account

Steps
  1. Navigate to the Cloud Data Services Support Registration page to create an NSS account.

  2. Click I am not a registered NetApp Customer.

    The New Customer Registration page displays.

    New Customer Registration Form

  3. Complete the required information on the form:

    1. Enter your name and company information.

    2. Select Astra as the Product Line.

    3. Enter your serial number.

    4. Click Submit Registration.

      You will receive a confirmation email from your submitted registration. If no errors occur, you will be re-directed to a "Registration Submitted Successfully" page. You will also receive an email within an hour stating that "your product is now eligible for support".

      This is a one-time support registration for the applicable serial number.

  4. As a new NetApp customer, you also need to create a NetApp Support Site (NSS) user account for future support activations and for access to the support portal for technical support chat and web ticketing.

    Go to the NetApp Support Registration site to perform this task. You can provide your newly registered Astra Control serial number to expedite the process.