Retrieve support case details
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GET /ipa/support/case/{caseNumber}/details
Get support case details.
Token usage: Both a BlueXP user token and service token. The service token needs to include the following scopes: %scopes%. Pass the user token in the %userTokenHeader% request header and the service token in the %serviceTokenHeader% request header.
Parameters
| Name | Type | In | Required | Description |
|---|---|---|---|---|
nssKeyId |
string |
query |
True |
|
accountId |
string |
query |
True |
|
fetchAttachments |
query |
False |
||
caseNumber |
integer |
path |
True |
|
X-Service-Request-Id |
string |
header |
False |
Request identifier |
Response
Status: 200, Default Response| Name | Type | Required | Description |
|---|---|---|---|
caseNumber |
string |
False |
|
priority |
False |
||
dateOpened |
string |
False |
|
createdBy |
string |
False |
|
clusterName |
string |
False |
|
workingEnvironment |
string |
False |
|
status |
False |
||
dateUpdated |
string |
False |
|
contractSupportOffering |
string |
False |
|
systemSerialNumber |
string |
False |
|
textDetails |
string |
False |
|
bugNumber |
string |
False |
|
symptom |
string |
False |
|
longSymptom |
string |
False |
|
attachedFiles |
array[attachedFiles] |
False |
Example response
{
"caseNumber": "string",
"priority": "Low",
"dateOpened": "string",
"createdBy": "string",
"clusterName": "string",
"workingEnvironment": "string",
"status": "Unassigned",
"dateUpdated": "string",
"contractSupportOffering": "string",
"systemSerialNumber": "string",
"textDetails": "string",
"bugNumber": "string",
"symptom": "string",
"longSymptom": "string",
"attachedFiles": [
{
"attachmentFileName": "string",
"attachmentFileDescription": "string"
}
]
}Response
Status: 4xx, Error response| Name | Type | Required | Description |
|---|---|---|---|
error |
string |
False |
Error code/category |
message |
string |
False |
Error description message |
Example response
{
"error": "string",
"message": "string"
}Definitions
See Definitions
attachedFiles
| Name | Type | Required | Description |
|---|---|---|---|
attachmentFileName |
string |
False |
|
attachmentFileDescription |
string |
False |