Troubleshooting Acquisition Unit Problems on Linux Edit on GitHub Request doc changes

Contributors netapp-alavoie dgracenetapp

Here you will find suggestions for troubleshooting problems with Acquisition Units on a Linux server.

Problem:

Try this:

AU status on the Admin > Data Collectors page in the Acquisition Units tab displays "Certificate Expired” or “Certificate Revoked” .

Click on the menu to the right of the AU and select Restore Connection. Follow the instructions to restore your Acquisition Unit:
1. Issue the given command on the AU server/VM to stop the Acquisition Unit service. You can click the clipboard icon in the command window to quickly copy the command to the clipboard.
2. Copy the displayed token and paste it into a new file named "token".
3. Place this file in the /var/lib/netapp/cloudinsights/acq/conf/ folder.
4. Use the given command to start the Acquisition Unit service.

Installation fails on SELinux

When the AU is installed on SELinux, SE should be either disabled or set to permissive mode. Once the installation is complete, enforcing mode can be enabled.

Server Requirements not met

Ensure that your Acquisition Unit server or VM meets requirements

Network Requirements not met

Ensure that your Acquisition Unit server/VM can access your Cloud Insights environment (<environment-name>.c01.cloudinsights.netapp.com) through SSL connection over port 443

Proxy Server not configured properly

Follow the instructions under “Have a Proxy Server?” in the Add an Acquisition Unit box.

Linux: missing library / file not found

Ensure that your Linux Acquisition Unit server/VM has all necessary libraries. For example, you must have the unzip library installed on the server. To install the unzip library, run the command *sudo yum install unzip* before running the Acquisition Unit install script

Permission issues

Be sure you are logged in as a user with sudo permissions

Acquisition Not Running:

Gather the acq.log from /opt/netapp/cloudinsights/acq/logs (Linux)
Restart the Acquisition Service: sudo cloudinsights-service.sh restart acquisition

Data Collection Issues:

Get an Error Report from the Data Collector landing page, go to the drop down next to the “Edit” icon and select “Error Report”