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SANtricity 11.8

Disable AutoSupport maintenance window

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Disable the AutoSupport maintenance window to allow automatic ticket creation on error events. When AutoSupport maintenance window is disabled, the storage array will use AutoSupport to open a case with Support if there is an issue.

Steps

  1. Select Support › Support Center › AutoSupport tab.

  2. Select Disable AutoSupport Maintenance window.

  3. Enter the email address to receive a confirmation that the disable maintenance window request has been processed.

    Depending on your configuration, you may be able to enter up to five email addresses. If you want to add more than one address, select Add another email to open another field.

  4. Click Yes.

    AutoSupport automatic ticket creation on error events is enabled.

After you finish

The maintenance window will not end until the storage array's request has been processed by the AutoSupport servers. Wait until you have received a confirmation email before proceeding.