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SANtricity software

Storage system alerts FAQ for SANtricity System Manager

This FAQ can help if you're just looking for a quick answer to a question.

What if alerts are disabled?

If you want administrators to receive notifications about important events that occur in the storage array, you must configure an alerting method.

For storage arrays managed with SANtricity System Manager, you configure alerts from the Alerts page. Alert notifications can be sent through email, SNMP traps, or syslog messages. In addition, email alerts can be configured from the Initial Setup Wizard.

How do I configure SNMP or syslog alerts?

In addition to email alerts, you can configure alerts to be sent by Simple Network Management Protocol (SNMP) traps or by syslog messages.

To configure SNMP or syslog alerts, go to Settings  Alerts.

Why are timestamps inconsistent between the array and alerts?

When the storage array sends alerts, it does not correct for the time zone of the target server or host that receives the alerts. Instead, the storage array uses the local time (GMT) to create the timestamp used for the alert record. As a result, you might see inconsistencies between the timestamps for the storage array and the server or host receiving an alert.

Because the storage array does not correct for time zone when sending alerts, the timestamp on the alerts is GMT-relative, which has a time-zone offset of zero. To calculate a timestamp appropriate to your local time zone, you should determine your hour offset from GMT, and then add or subtract that value from the timestamps.