NetApp provides operational services remotely to Keystone customers. These services span a range of storage management activities, including asset and configuration management, capacity and performance management, change management, event and incident management, service request fulfillment, and reporting.

Your KSM works closely with you on your Keystone services and provides weekly or monthly billing and operational reports. Specific responsibilities are defined in your NetApp Keystone agreement.

If you experience an issue with your Keystone subscription, log in to the NetApp Support Site using your NSS credentials to create a support case.

If you do not have an NSS login, register your account using the serial number (SN) of one of the nodes in your subscription.

For step-by-step instructions with screenshots, see How to open a technical support case.

If you prefer to speak with a support representative directly, call one of the following numbers:

NetApp uses the ITOM monitoring solution to proactively monitor the health of your products and subscribed services and connect to the NetApp Keystone environment for troubleshooting.

For more information about Keystone services, see:

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