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OnCommand Insight

Upgrading remote acquisition unit servers


After you complete all prerequisite tasks, you can log in to the remote acquisition unit server and run the installation package to complete the upgrade. You must perform this task on all remote acquisition servers in your environment.

Before you begin

  • You must have upgraded OnCommand Insight.

  • The OnCommand Insight installation package must be located on the server.


  1. Log in to the remote acquisition unit server using an account that has Windows local administrator permissions.

  2. Locate the Insight installation package (RAU-x64-version_number-build_number.msi) using Windows Explorer and double-click it.

    The OnCommand Insight Setup Wizard displays.

  3. Move the installation wizard progress window away from the center of the screen and away from the installation wizard window so that any generated errors are not hidden from view.

  4. Follow the Setup Wizard prompts.

    It is a best practice to leave all the defaults selected.

After you finish

  • To verify if the upgrade is successful or if errors are generated, check the upgrade log in the following location: <install directory>\SANscreen\bin\log.

  • Use the securityadmin tool to restore the saved security

    configuration. For more information, search for securityadmin in the OnCommand Insight

  • Clear your browser's cache and history to ensure that you are receiving the latest data from the server.