ONTAP Select diagnostics and support
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There are several related diagnostic and support tasks you can perform as part of administering ONTAP Select.
Configure the Deploy system
You should set the basic system configuration parameters that affect how the Deploy utility operates.
The Deploy configuration data is used by AutoSupport.
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Sign in to the Deploy utility web user interface using the administrator account.
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Select the Administration tab at the top of the page.
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Select Settings & AutoSupport, then select
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Provide the configuration data as appropriate for your environment and select Modify.
If you use a proxy server, you can configure the proxy URL as follows:
http://USERNAME:PASSWORD@<FQDN|IP>:PORTExample
http://user1:mypassword@proxy.company-demo.com:80
Display the ONTAP Select Deploy event messages
The ONTAP Select Deploy utility includes an event logging facility that provides information about the activity of the system. You should view the contents of the event log to debug any issues or when directed to do so by support.
You can filter the list of event messages based on several characteristics, including:
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Status
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Type
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Category
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Instance
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Time
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Description
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Sign in to the Deploy utility web user interface using the administrator account.
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Select the Administration tab at the top of the page.
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Select Events & Jobs, then select Events.
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Optionally, select Filter and create a filter to limit the event messages displayed.
Enable AutoSupport
You can enable and disable the AutoSupport feature as needed.
AutoSupport is the primary troubleshooting tool used by NetApp in supporting ONTAP Select. Therefore, you should not disable AutoSupport unless absolutely necessary. If you do disable AutoSupport, data is still collected but not transmitted to NetApp.
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Sign in to the Deploy utility web user interface using the administrator account.
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Select the Administration tab at the top of the page.
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Select Settings & AutoSupport and then select
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Enable or disable the AutoSupport feature as needed.
Generate and download an AutoSupport package
ONTAP Select includes the ability to generate an AutoSupport package. You should generate a package to debug any issues or when directed to do so by support.
You can generate the following AutoSupport packages under the direction and guidance of NetApp support:
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Deploy logs
Log files created by the ONTAP Select Deploy utility -
Troubleshooting
Troubleshooting and debugging information about the hypervisor hosts and ONTAP Select nodes -
Performance
Performance information about the hypervisor hosts and ONTAP Select nodes
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Sign in to the Deploy utility web user interface using the administrator account.
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Select the Administration tab at the top of the page.
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Select Settings & AutoSupport and then select
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Select Generate.
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Select the type and provide a description for the package; you can optionally provide a case number.
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Select Generate.
Each AutoSupport package is assigned a unique sequence identification number.
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Optionally, select the correct package under AutoSupport History, then select the download icon to save the AutoSupport file to your local workstation.