English

Diagnostics and support

Contributors dmp-netapp

There are several related diagnostic and support tasks you can perform as part of administering ONTAP Select.

Configuring the Deploy system

You should set the basic system configuration parameters that affect how the Deploy utility operates.

About this task

The Deploy configuration data is used by AutoSupport.

Steps
  1. Sign in to the Deploy utility web user interface using the administrator account.

  2. Click the Administration tab at the top of the page.

  3. Click Settings & AutoSupport and then click Edit.

  4. Provide the configuration data as appropriate for your environment and click Modify.

    If you use a proxy server, you can configure the proxy URL as follows:
    http://USERNAME:PASSWORD@<FQDN|IP>:PORT

    Example
    http://user1:mypassword@proxy.company-demo.com:80

Displaying the ONTAP Select Deploy event messages

The ONTAP Select Deploy utility includes an event logging facility that provides information about the activity of the system. You should view the contents of the event log to debug any issues or when directed to do so by support.

About this task

You can filter the list of event messages based on several characteristics, including:

  • Status

  • Type

  • Category

  • Instance

  • Time

  • Description

Steps
  1. Sign in to the Deploy utility web user interface using the administrator account.

  2. Click the Administration tab at the top of the page.

  3. Click Events & Jobs and then click Events.

  4. Optionally click Filter and create a filter to limit the event messages displayed.

Enabling AutoSupport

You can enable and disable the AutoSupport feature as needed.

About this task

AutoSupport is the primary troubleshooting tool used by NetApp in supporting ONTAP Select. Therefore, you should not disable AutoSupport unless absolutely necessary. If you do disable AutoSupport, data is still collected but not transmitted to NetApp.

Steps
  1. Sign in to the Deploy utility web user interface using the administrator account.

  2. Click the Administration tab at the top of the page.

  3. Click Settings & AutoSupport and then click Options.

  4. Enable or disable the AutoSupport feature as needed.

Generating and downloading an AutoSupport package

ONTAP Select includes the ability to generate an AutoSupport package. You should generate a package to debug any issues or when directed to do so by support.

About this task

You can generate the following AutoSupport packages under the direction and guidance of NetApp support:

  • Deploy logs
    Log files created by the ONTAP Select Deploy utility

  • Troubleshooting
    Troubleshooting and debugging information about the hypervisor hosts and ONTAP Select nodes

  • Performance
    Performance information about the hypervisor hosts and ONTAP Select nodes

Steps
  1. Sign in to the Deploy utility web user interface using the administrator account.

  2. Click the Administration tab at the top of the page.

  3. Click Settings & AutoSupport and then click Options.

  4. Click Generate.

  5. Select the type and provide a description for the package; you can optionally provide a case number.

  6. Click Generate.

    Each AutoSupport package is assigned a unique sequence identification number.

  7. Optionally under AutoSupport History, select the correct package and click the download icon to save the AutoSupport file to your local workstation.