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Diagnostics and support

Contributors dmp-netapp Download PDF of this topic

There are several related diagnostic and support tasks you can perform as part of administering ONTAP Select.

Displaying the system settings

You can view the basic settings for the Deploy administration utility through the vCenter Plugin.

Steps
  1. Click ONTAP Select Deploy in the Global Inventory Lists pane.

  2. Click the Administration tab.

  3. Expand the System option and click Settings.

  4. Update the system configuration as needed and click Save.

Displaying event messages

The Deploy administration utility includes an event logging facility that provides information about the activity of the system. You can view the contents of the event log through the Deploy plug-in to debug any issues or when directed to do so by support.

About this task

You can filter the list of event messages based on several characteristics, including:

  • Category

  • Type

  • Level

  • Instance

Steps
  1. Click ONTAP Select Deploy in the Global Inventory Lists pane.

  2. Click the Administration tab.

  3. Expand the Events option and click Deploy.

  4. Optionally, click Filtering and create a filter to limit the event messages that are displayed.

Enabling AutoSupport

AutoSupport is the primary troubleshooting tool used by NetApp to support ONTAP Select. You can enable or disable the AutoSupport feature as needed.

About this task

After deploying a new cluster, you should make sure AutoSupport is enabled. You should only disable AutoSupport when necessary. If you disable AutoSupport, data is still collected but not transmitted to NetApp.

Steps
  1. Click ONTAP Select Deploy in the Global Inventory Lists pane.

  2. Click the Administration tab.

  3. Expand the AutoSupport option and click Configure

  4. Enable or disable AutoSupport as needed.

Generating an AutoSupport package

The Deploy vCenter Plug-in includes the ability to generate an AutoSupport package. You should generate a package to debug issues or when directed to do so by support.

About this task

You can generate the following AutoSupport packages:

  • Deploy logs
    Log files created by the ONTAP Select Deploy utility

  • Troubleshooting
    Troubleshooting and debugging information about the hypervisor hosts and ONTAP Select nodes

  • Performance
    Performance information about the hypervisor hosts and ONTAP Select nodes

Steps
  1. Click ONTAP Select Deploy in the Global Inventory Lists pane.

  2. Click the Administration tab.

  3. Expand the AutoSupport option and click Generate.

  4. Select the type and provide a description for the package or provide a case number and then click Generate AutoSupport.

  5. In the pane on the left, click History under AutoSupport and locate the package.

    You can click Refresh as needed.

After you finish

You can download the AutoSupport package to your workstation using the native Deploy utility user interface. You cannot download the package using the Deploy vCenter plug-in.