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Install and maintain

Replace failed drive - AFF A200

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You must replace a DIMM in the controller module when your system registers an increasing number of correctable error correction codes (ECC); failure to do so causes a system panic.

Before you begin

  • Best practice is to install the current version of the Disk Qualification Package (DQP) before hot-swapping a drive.

  • Identify the failed disk drive by running the storage disk show -broken command from the system console. The failed drive appears in the list of failed drives. If it does not, you should wait, and then run the command again.

  • How you hot-swap the disk depends on how the disk drive is being used. If SED authentication is enabled, you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide. These Instructions describe additional steps you must perform before and after replacing an SED.

  • The replacement drive must be supported by your platform. See the NetApp Hardware Universe.

  • All other components in the system must be functioning properly; if not, you must contact technical support.

About this task

Drive firmware is automatically updated (nondisruptively) on new drives that have non current firmware versions.

When replacing several disk drives, you must wait one minute between the removal of each failed disk drive and the insertion of the replacement disk drive to allow the storage system to recognize the existence of each new disk.

Option 1: Replace SSD
Steps

  1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled

    Note You manually assign drive ownership and then reenable automatic drive assignment later in this procedure.

    1. Verify whether automatic drive assignment is enabled: storage disk option show

      You can enter the command on either controller module.

      If automatic drive assignment is enabled, the output shows on in the “Auto Assign” column (for each controller module).

    2. If automatic drive assignment is enabled, disable it: storage disk option modify -node node_name -autoassign off

      You must disable automatic drive assignment on both controller modules.

  2. Properly ground yourself.

  3. Physically identify the failed drive.

    When a drive fails, the system logs a warning message to the system console indicating which drive failed. Additionally, the attention (amber) LED on the drive shelf operator display panel and the failed drive illuminate.

    Note The activity (green) LED on a failed drive can be illuminated (solid), which indicates that the drive has power, but should not be blinking, which indicates I/O activity. A failed drive has no I/O activity.

  4. Remove the failed drive:

    1. Press the release button on the drive face to open the cam handle.

    2. Slide the drive out of the shelf using the cam handle and supporting the drive with your other hand.

  5. Wait a minimum of 70 seconds before inserting the replacement drive.

    This allows the system to recognize that a drive was removed.

  6. Insert the replacement drive:

    1. With the cam handle in the open position, use both hands to insert the replacement drive.

    2. Push until the drive stops.

    3. Close the cam handle so that the drive is fully seated into the midplane and the handle clicks into place.

      Be sure to close the cam handle slowly so that it aligns correctly with the face of the drive.

  7. Verify that the drive's activity (green) LED is illuminated.

    When the drive's activity LED is solid, it means that the drive has power. When the drive's activity LED is blinking, it means that the drive has power and I/O is in progress. If the drive firmware is automatically updating, the LED blinks.

  8. If you are replacing another drive, repeat Steps 3 through 7.

  9. If you disabled automatice drive assignment in Step 1, then, manually assign drive ownership and then reenable automatic drive assignment if needed.

    1. Display all unowned drives: storage disk show -container-type unassigned

      You can enter the command on either controller module.

    2. Assign each drive: storage disk assign -disk disk_name -owner node_name

      You can enter the command on either controller module.

      You can use the wildcard character to assign more than one drive at once.

    3. Reenable automatic drive assignment if needed: storage disk option modify -node node_name -autoassign on

      You must reenable automatic drive assignment on both controller modules.

  10. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit.

    Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number or additional help with the replacement procedure.

Option 2: Replace HDD

  1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled

    Note You manually assign drive ownership and then reenable automatic drive assignment later in this procedure.

    1. Verify whether automatic drive assignment is enabled: storage disk option show

      You can enter the command on either controller module.

      If automatic drive assignment is enabled, the output shows on in the “Auto Assign” column (for each controller module).

    2. If automatic drive assignment is enabled, disable it: storage disk option modify -node node_name -autoassign off

      You must disable automatic drive assignment on both controller modules.

  2. Properly ground yourself.

  3. Gently remove the bezel from the front of the platform.

  4. Identify the failed disk drive from the system console warning message and the illuminated fault LED on the disk drive

  5. Press the release button on the disk drive face.

    Depending on the storage system, the disk drives have the release button located at the top or on the left of the disk drive face.

    For example, the following illustration shows a disk drive with the release button located on the top of the disk drive face:

    Remove a drive with release button on top

    The cam handle on the disk drive springs open partially and the disk drive releases from the midplane.

  6. Pull the cam handle to its fully open position to unseat the disk drive from the midplane.

    Remove a drive with release button in middle

  7. Slide out the disk drive slightly and allow the disk to safely spin down, which can take less than one minute, and then, using both hands, remove the disk drive from the disk shelf.

  8. With the cam handle in the open position, insert the replacement disk drive into the drive bay, firmly pushing until the disk drive stops.

    Note Wait a minimum of 10 seconds before inserting a new disk drive. This allows the system to recognize that a disk drive was removed.
    Note If your platform drive bays are not fully loaded with drives, it is important to place the replacement drive into the same drive bay from which you removed the failed drive.
    Note Use two hands when inserting the disk drive, but do not place hands on the disk drive boards that are exposed on the underside of the disk carrier.

  9. Close the cam handle so that the disk drive is fully seated into the midplane and the handle clicks into place.

    Be sure to close the cam handle slowly so that it aligns correctly with the face of the disk drive..

  10. If you are replacing another disk drive, repeat Steps 4 through 9.

  11. Reinstall the bezel.

  12. If you disabled automatice drive assignment in Step 1, then, manually assign drive ownership and then reenable automatic drive assignment if needed.

    1. Display all unowned drives: storage disk show -container-type unassigned

      You can enter the command on either controller module.

    2. Assign each drive: storage disk assign -disk disk_name -owner owner_name

      You can enter the command on either controller module.

      You can use the wildcard character to assign more than one drive at once.

    3. Reenable automatic drive assignment if needed: storage disk option modify -node node_name -autoassign on

      You must reenable automatic drive assignment on both controller modules.

  13. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit.

    Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number or additional help with the replacement procedure.