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Replace a DIMM - FAS2700

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You must replace a DIMM in the controller when your storage system encounters errors such as, excessive CECC (Correctable Error Correction Codes) errors that are based on Health Monitor alerts or uncorrectable ECC errors, typically caused by a single DIMM failure preventing the storage system from booting ONTAP.

All other components in the system must be functioning properly; if not, you must contact technical support.

You must replace the failed component with a replacement FRU component you received from your provider.

Step 1: Shut down the impaired controller

To shut down the impaired controller, you must determine the status of the controller and, if necessary, take over the controller so that the healthy controller continues to serve data from the impaired controller storage.

About this task

  • If you have a SAN system, you must have checked event messages (cluster kernel-service show) for the impaired controller SCSI blade. The cluster kernel-service show command (from priv advanced mode) displays the node name, quorum status of that node, availability status of that node, and operational status of that node.

    Each SCSI-blade process should be in quorum with the other nodes in the cluster. Any issues must be resolved before you proceed with the replacement.

  • If you have a cluster with more than two nodes, it must be in quorum. If the cluster is not in quorum or a healthy controller shows false for eligibility and health, you must correct the issue before shutting down the impaired controller; see Synchronize a node with the cluster.

Steps

  1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=<# of hours>h

    The following AutoSupport message suppresses automatic case creation for two hours: cluster1:> system node autosupport invoke -node * -type all -message MAINT=2h

  2. Disable automatic giveback from the console of the healthy controller: storage failover modify –node local -auto-giveback false

    Note When you see Do you want to disable auto-giveback?, enter y.

  3. Take the impaired controller to the LOADER prompt:

    If the impaired controller is displaying…​ Then…​

    The LOADER prompt

    Go to the next step.

    Waiting for giveback…​

    Press Ctrl-C, and then respond y when prompted.

    System prompt or password prompt

    Take over or halt the impaired controller from the healthy controller: storage failover takeover -ofnode impaired_node_name

    When the impaired controller shows Waiting for giveback…​, press Ctrl-C, and then respond y.

  4. If the system has only one controller module in the chassis, turn off the power supplies, and then unplug the impaired controller's power cords from the power source.

Step 2: Remove controller module

To access components inside the controller, you must first remove the controller module from the system and then remove the cover on the controller module.

Steps

  1. If you are not already grounded, properly ground yourself.

  2. Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller module, keeping track of where the cables were connected.

    Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized.

  3. Remove and set aside the cable management devices from the left and right sides of the controller module.

    Inserting or removing the cable management arm

  4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis.

    Opening the cam handle latch

  5. Turn the controller module over and place it on a flat, stable surface.

  6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open.

    Opening or closing the controller module

Step 3: Replace the DIMMs

To replace the DIMMs, locate them inside the controller and follow the specific sequence of steps.

If you are replacing a DIMM, you need to remove it after you have unplugged the NVMEM battery from the controller module.

Steps

  1. If you are not already grounded, properly ground yourself.

  2. Check the NVMEM LED on the back of controller module.

    You must perform a clean system shutdown before replacing system components to avoid losing unwritten data in the nonvolatile memory (NVMEM). The LED is located on the back of the controller module. Look for the following icon:

    NV LED

  3. If the NVMEM LED is not flashing, there is no content in the NVMEM; you can skip the following steps and proceed to the next task in this procedure.

  4. If the NVMEM LED is flashing, there is data in the NVMEM and you must disconnect the battery to clear the memory:

    1. Locate the battery, press the clip on the face of the battery plug to release the lock clip from the plug socket, and then unplug the battery cable from the socket.

      Replacing the NVMEM battery

    2. Confirm that the NVMEM LED is no longer lit.

    3. Reconnect the battery connector.

  5. Return to Step 3: Replace the DIMMs in this procedure to recheck the NVMEM LED.

  6. Locate the DIMMs on your controller module.

  7. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation.

  8. Eject the DIMM from its slot by slowly pushing apart the two DIMM ejector tabs on either side of the DIMM, and then slide the DIMM out of the slot.

    Note Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board.

    The number and placement of system DIMMs depends on the model of your system.

    The following illustration shows the location of system DIMMs:

    Replacing a DIMM

  9. Remove the replacement DIMM from the antistatic shipping bag, hold the DIMM by the corners, and align it to the slot.

    The notch among the pins on the DIMM should line up with the tab in the socket.

  10. Make sure that the DIMM ejector tabs on the connector are in the open position, and then insert the DIMM squarely into the slot.

    The DIMM fits tightly in the slot, but should go in easily. If not, realign the DIMM with the slot and reinsert it.

    Note Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot.

  11. Push carefully, but firmly, on the top edge of the DIMM until the ejector tabs snap into place over the notches at the ends of the DIMM.

  12. Locate the NVMEM battery plug socket, and then squeeze the clip on the face of the battery cable plug to insert it into the socket.

    Make sure that the plug locks down onto the controller module.

  13. Close the controller module cover.

Step 4: Reinstall the controller module

After you replace components in the controller module, reinstall it into the chassis.

Steps

  1. If you are not already grounded, properly ground yourself.

  2. If you have not already done so, replace the cover on the controller module.

  3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system.

    Note Do not completely insert the controller module in the chassis until instructed to do so.

  4. Recable the system, as needed.

    If you removed the media converters (QSFPs or SFPs), remember to reinstall them if you are using fiber optic cables.

  5. Complete the reinstallation of the controller module:

    If your system is in…​ Then perform these steps…​

    An HA pair

    The controller module begins to boot as soon as it is fully seated in the chassis.

    1. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.

      Note Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors.

      The controller begins to boot as soon as it is seated in the chassis.

    2. If you have not already done so, reinstall the cable management device.

    3. Bind the cables to the cable management device with the hook and loop strap.

    A stand-alone configuration

    1. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.

      Note Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors.

    2. If you have not already done so, reinstall the cable management device.

    3. Bind the cables to the cable management device with the hook and loop strap.

    4. Reconnect the power cables to the power supplies and to the power sources, and then turn on the power to start the boot process.

Step 5: Switch back aggregates in a two-node MetroCluster configuration

After you have completed the FRU replacement in a two-node MetroCluster configuration, you can perform the MetroCluster switchback operation. This returns the configuration to its normal operating state, with the sync-source storage virtual machines (SVMs) on the formerly impaired site now active and serving data from the local disk pools.

This task only applies to two-node MetroCluster configurations.

Steps

  1. Verify that all nodes are in the enabled state: metrocluster node show

    cluster_B::>  metrocluster node show

DR                           Configuration  DR
Group Cluster Node           State          Mirroring Mode
----- ------- -------------- -------------- --------- --------------------
1     cluster_A
              controller_A_1 configured     enabled   heal roots completed
      cluster_B
              controller_B_1 configured     enabled   waiting for switchback recovery
2 entries were displayed.

  2. Verify that resynchronization is complete on all SVMs: metrocluster vserver show

  3. Verify that any automatic LIF migrations being performed by the healing operations were completed successfully: metrocluster check lif show

  4. Perform the switchback by using the metrocluster switchback command from any node in the surviving cluster.

  5. Verify that the switchback operation has completed: metrocluster show

    The switchback operation is still running when a cluster is in the waiting-for-switchback state:

    cluster_B::> metrocluster show
Cluster              Configuration State    Mode
--------------------	------------------- 	---------
 Local: cluster_B configured       	switchover
Remote: cluster_A configured       	waiting-for-switchback

    The switchback operation is complete when the clusters are in the normal state.:

    cluster_B::> metrocluster show
Cluster              Configuration State    Mode
--------------------	------------------- 	---------
 Local: cluster_B configured      		normal
Remote: cluster_A configured      		normal

    If a switchback is taking a long time to finish, you can check on the status of in-progress baselines by using the metrocluster config-replication resync-status show command.

  6. Reestablish any SnapMirror or SnapVault configurations.

Step 6: Return the failed part to NetApp

Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return and Replacements page for further information.