Collect the log files
You can collect log files for ONTAP tools for VMware vSphere from the option available in the ONTAP tools graphical user interface (GUI). Technical support might ask you to collect the log files to help troubleshoot a problem.
About this task
If you need VASA Provider log files, you can generate a support bundle from the Vendor Provider Control Panel screen. This page is part of the VASA Provider maintenance menus, which are accessible from the virtual appliance's console.
You can collect the ONTAP tools for VMware vSphere Log files by using the “Export ONTAP tools for VMware vSphere Logs” feature in the ONTAP tools GUI. When you collect a ONTAP tools for VMware vSphere Log bundle with VASA Provider enabled, the ONTAP tools for VMware vSphere Log bundle will also have the VP logs. The following steps tell you how to collect the ONTAP tools for VMware vSphere Log files:
From the ONTAP tools home page, click Configuration > Export ONTAP tools for VMware vSphere Logs.
This operation can take several minutes.
When prompted, save the file to your local computer.
You can then send the .zip file to technical support.