Performing a high-level service restore Edit on GitHub Request doc changes

Contributors netapp-aherbin

You follow the same procedure to perform high-level restores of mailboxes for Microsoft Exchange Online, MySites for Microsoft OneDrive for Business, sites for Microsoft SharePoint Online, and for Microsoft Office 365 groups.

By default, only the most recent backup is available for restore. You can update your backup settings to maintain a specified number of backed-up versions of individual files. If you have more versions of a file than you have specified for backup, only the number of versions that you have specified is available for restore.

Steps
  1. From the Dashboard, click the number above PROTECTED in the box of the service for which you want to perform the restore.

    screenshot of number of protected and unprotected users

  2. Select a restore option.

    1. If you are restoring shared mailboxes for Microsoft Exchange Online, click the SHARED tab.

    2. If you are restoring archive mailboxes for Microsoft Exchange Online, click the ARCHIVE tab. Note: Archive mailboxes are restored to the user’s regular mailbox.

    3. If you are restoring mailboxes that are not shared, remain on the USER tab.

  3. Select the items that you want to restore.

  4. Click Restore.

    image of restore button

  5. Select a restore option:

    1. If you are restoring mailboxes for Microsoft Exchange Online select one of the following options:

      • Restore to the same mailbox

      • Export to PST
        If you export to PST, you will receive a notification email with the location of the PST file when the export is completed.

      • Restore to a another mailbox
        If you restore to another mailbox, you must enter the destination mailbox in the search field. You can type in a portion of the destination email address in the search field to initiate an automatic search for matching destination mailboxes.

    2. If you are restoring groups for Microsoft Office 365 Groups select one of the following options:

      • Restore to the same group

      • Export
        If you export, a PST file is created with your Microsoft Exchange files and a .zip file is created with your Microsoft SharePoint sites. You will receive a notification email containing the location of the PST file and an authenticated URL to the location of the .zip file.

    3. If you are restoring MySites for Microsoft OneDrive for Business, select one of the following options:

      • Restore to the same MySite

      • Restore to a different MySite
        If you restore to a different MySite, you must enter the destination MySite in the search field. You can type in a portion of the destination MySite in the search field to initiate an automatic search for matching destination MySites.

      • Export
        If you export, a .zip file is created with your MySites. You will receive a notification email containing an authenticated URL to the location of the .zip file.

  6. Click Confirm.
    A message is displayed indicating that the restore job was created.

  7. Click View the job progress to monitor the progress of the restore.