Service with an error state
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If you detect that a service has entered an error state, attempt to restart the service.
You must have the Passwords.txt file.
Server Manager monitors services and restarts any that have stopped unexpectedly. If a service fails, Server Manager attempts to restart it. If there are three failed attempts to start a service within five minutes, the service enters an error state. Server Manager does not attempt another restart.
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Log in to the grid node:
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Enter the following command:
ssh admin@grid_node_IP -
Enter the password listed in the
Passwords.txtfile. -
Enter the following command to switch to root:
su - -
Enter the password listed in the
Passwords.txtfile.
When you are logged in as root, the prompt changes from
$to#. -
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Confirm the error state of the service:
service servicename statusFor example:
service ldr status
If the service is in an error state, the following message is returned:
servicename in error state. For example:ldr in error state
If the service status is disabled, see the instructions for removing a DoNotStart file for a service. -
Attempt to remove the error state by restarting the service:
service servicename restartIf the service fails to restart, contact technical support.
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Log out of the command shell:
exit