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Troubleshoot connection issues (SG5700)

Contributors netapp-perveilerk
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If you encounter connection issues during the StorageGRID appliance installation, you should perform the corrective action steps listed.

Unable to connect to the appliance

If you cannot connect to the appliance, there might be a network issue, or the hardware installation might not have been completed successfully.

Steps

  1. If you are unable to connect to SANtricity System Manager:

    1. Try to ping the appliance using the IP address for the E2800 controller on the management network for SANtricity System Manager:
      ping E2800_Controller_IP

    2. If you receive no response from the ping, confirm you are using the correct IP address.

      Use the IP address for management port 1 on the E2800 controller.

    3. If the IP address is correct, check appliance cabling and the network setup.

      If that does not resolve the issue, contact technical support.

    4. If the ping was successful, open a web browser.

    5. Enter the URL for SANtricity System Manager:
      https://E2800_Controller_IP

      The log in page for SANtricity System Manager appears.

  2. If you are unable to connect to the E5700SG controller:

    1. Try to ping the appliance using the IP address for the E5700SG controller:
      ping E5700SG_Controller_IP

    2. If you receive no response from the ping, confirm you are using the correct IP address.

      You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client Network.

    3. If the IP address is correct, check appliance cabling, SFP transceivers, and the network setup.

      If that does not resolve the issue, contact technical support.

    4. If the ping was successful, open a web browser.

    5. Enter the URL for the StorageGRID Appliance Installer:
      https://E5700SG_Controller_IP:8443

      The Home page appears.