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StorageGRID Appliances

Replace SG5800 drive overview

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Before you replace a drive in an SG5812 or SG5860, review the requirements and considerations.

Drive handling

The drives in your appliance are fragile. Improper drive handling is a leading cause of drive failure.

Follow these rules to avoid damaging the drives in your storage array:

  • Prevent electrostatic discharge (ESD):

    • Keep the drive in the ESD bag until you are ready to install it.

    • Do not insert a metal tool or knife into the ESD bag.

      Open the ESD bag by hand or cut the top off with a pair of scissors.

    • Keep the ESD bag and any packing materials in case you must return a drive later.

    • Always wear an ESD wrist strap grounded to an unpainted surface on your storage enclosure chassis.

      If a wrist strap is unavailable, touch an unpainted surface on your storage enclosure chassis before handling the drive.

  • Handle drives carefully:

    • Always use two hands when removing, installing, or carrying a drive.

    • Never force a drive into a shelf, and use gentle, firm pressure to completely engage the drive latch.

    • Place drives on cushioned surfaces, and never stack drives on top of each other.

    • Do not bump drives against other surfaces.

    • Before removing a drive from a shelf, unlatch the handle and wait 30 seconds for the drive to spin down.

    • Always use approved packaging when shipping drives.

  • Avoid magnetic fields:

    • Keep drives away from magnetic devices.

      Magnetic fields can destroy all data on the drive and cause irreparable damage to the drive circuitry.